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Customer Service Advisor
2 weeks ago
SF Recruitment is currently recruiting for a Customer Service Advisor, temporary to permanent opportunity, for an excellent business based in Underwood.
The client is so lovely, small family owned business and they make everyone feel like so welcome, the training they provide is 1st class.
This role is business critical due to how busy they are and so you will need to be immediately available for work.
Main responsibilities:
- Answering incoming calls from members who have brought the membership
- Handling complaints
- Updating the system when calls come through
- Forwarding any details onto different teams depending on the query
The nature of this role is handling a lot of complaints due to it being calls from members, so you will need to be comfortable handling these kind of calls and being able to remain calm and concise.
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