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Trainee Customer Service Advisor
3 months ago
We are seeking a highly motivated and customer-oriented individual to join our team as a Trainee Customer Service Representative.
In this role, you will be responsible for providing exceptional service to our customers, addressing their inquiries and concerns, and ensuring a positive experience throughout their interaction with our company.
Duties:
- Provide accurate information about our products and services to customers
- Assist customers with placing orders, processing returns, and resolving any issues or complaints
- Upsell additional products or services to customers when appropriate
- Perform data entry tasks to update customer records and maintain accurate information
- Communicate effectively with customers to understand their needs and provide appropriate solutions
- Analyze customer feedback and identify areas for improvement in our processes or services
- Maintain a high level of phone etiquette and professionalism in all customer interactions
Experience:
- Previous experience in a customer service role is preferred but not required
- Strong data entry skills with attention to detail
- Ability to effectively communicate both verbally and in writing
Job Types:
Full-time, Permanent
Salary:
£10.50 per hour
Expected hours: 40 per week
Benefits:
- Company pension
- Onsite parking
Schedule:
- Monday to Friday
Education:
- GCSE or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Ability to Commute:
- Mansfield (required)
Work Location:
In person
Reference ID:
MKR-TCS