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Service Advisor

3 months ago

Mansfield, Nottinghamshire, United Kingdom FMG Repair Services Full time

Service Advisor, Mansfield

Salary £22,000 to £24,000 per annum, depending on skills and experience, with bonus and company benefits


This is an exciting opportunity for an experienced Service Advisor to join the UK's leading Accident and Collision Repair specialists in our increasingly busy site in Mansfield.

As part of a team of specialist Service Advisors you are the face of our Bodyshops.

You are responsible for booking customer cars in for repair/attention, preparing job cards and providing vehicle progress reports to customers.

You will arrange and allocate courtesy cars for customers and deal with financial transactions, paying particular attention to banking/security arrangements and the payment of excesses on certain insurance policies.


As the first point of contact you will liaise directly with the customer, the bodyshop and any third parties to ensure an excellent customer experience.


About You
As a Service Advisor, we would like you to have an interest and passion in what we do. With a professional appearance we would also appreciate it if you have a customer focus and teamwork mentality.

Problem solving and understanding when to escalate problems would be highly advantageous as would the ability to identify and fully support development of retail sales opportunities.

As a given you must have experience working in fast paced role, with customer facing experience,
fully IT conversant (Microsoft Outlook/Excel) preferably within the
automotive industry, be that dealership, accident repair, or sales.

A full
UK Driving Licence is also an essential requirement for the role.

Why choose FMG RS?


Of course, we offer a
fantastic basic salary, but there's much more to being a Service Advisor at FMG RS than just that.

Some of our most popular benefits include (but aren't limited to)
- fantastic
bonus schemes

- free
life assurance:

-
well-being services (incl. Health Cash Plan, Dental Plan & Travel Insurance)

- discounted, flexible
Gym memberships:

- exclusive employee
vehicle-leasing schemes
-
pension &
save-as-you-earn share scheme

  • Our
    Benefits App offering unlimited access to a huge range of
    retailer discounts and
    cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few)

We're going places

  • We're a key part of
    one of the UK's largest Automotive PLCs, Redde Northgate few other businesses can offer you the
    volume,
    variety and
    longterm security as us;
  • We
    invest in you
  • We believe everyone should have the
    opportunity to better themselves and look to progress, not just within FMG RS but the wider Redde Northgate Group;
  • We're growing it's
    an exciting time for the industry and we're committed to being at the cutting edge, investing in everything from our EV capabilities, our workshops to our Training Centres;

Join the FMG RS family


With the
best people in the industry within our Group, we really believe that no one else can do what we do as well as us.

So what are you waiting for?