Station Customer Service Assistant

1 week ago

Grantham, Lincolnshire, United Kingdom London North Eastern Railway (LNER) Full time

We go beyond. For everyone. Our vision is to be the most loved, progressive and responsible way to travel for generations to come. Now we're looking for the people who can deliver this, every day.

Since we took over on the East Coast mainline, we've been changing the face of rail travel. Our new Azuma train has brought faster journey times, more space and greater reliability. Our exciting plans to embrace new ideas, experiences, backgrounds and ambitions make this the ideal time to join.

Bringing passion. Being bold. Always caring. Owning it. They're the values that make us LNER.

Are you on board?

What do our Station Customer Service Assistant do we hear you ask...?

By joining LNER as an Station Customer Service Assistant you will be the first or last point of contact on a customer's journey, providing a warm and welcoming hello, or wishing them well as they leave the station.

You'll need to provide this great service, all whilst being responsible for the safe and punctual dispatch of trains. Full training will be provided, but to be successful, you'll need to be comfortable working in an operational environment and be able to prioritise effectively. You'll need focus and attention to detail so that you are always on the ball to spot any potential hazards.

Along with dispatching trains, you will help our customers on and off the train; assisting people in wheelchairs and helping holiday makers with their suitcases, you'll help provide a memorable experience for all our customers.

Communication is key in this role, you could be centre stage with our customers, liaising with your fellow dispatchers, or acting as the voice of the station, making announcements on the public address system.

Being the face of our wonderful stations, what do we need you to have...?

To be a Station Customer Service Assistant, you'll need plenty of customer service experience and strong interpersonal skill s - you'll have a good track record of providing customers with a personalised and memorable service, have a genuine passion for helping customers with the ability to communicate effectively through the toughest of situations and relishing the challenge of stepping up to the challenge of disruption. You'll have the ability to work safely with experience of working to rules and regulations – you'll enjoy the balance of providing great customer service within set guidelines. Finally, you'll need to be flexible - our Station Customer Service Assistant's are on hand to assist our customers early in the morning, late on an evening and over weekends so you'll need to be able to fully commit to working shifts. As part of the interview process, you'd need to pass some industry standard psychometric testing and a safety critical medical.

What next?

As we say, we have fantastic opportunities for ambitious people from all sorts of different backgrounds, so now is the time to join the team at LNER – without delay

Start your journey here

  • Customer Service Assistant

    2 weeks ago

    Grantham, Lincolnshire, United Kingdom Asda Express Full time

    Role:Customer Service AssistantLocation:Grantham, NG33 5JRHours:Part-Time Hours Available / PermanentHourly Rate:Up to£10.90Bonus Scheme:Quarterly Bonus IncentiveCompany: Asda ExpressWe are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt store As a Sales Assistant, you...

  • Customer Service Advisor

    1 week ago

    Grantham, Lincolnshire, United Kingdom Reflect Recruitment Group Ltd Full time

    You will be working as part of a small Customer Service team, working directly with your line manager along with various other departments and managers within the company. You will mainly be handling both outgoing and incoming telephone calls to/ from customers, processing orders, handling any queries that may arise, processing relevant paperwork and...

  • Customer Services Advisor- Bourne

    1 week ago

    Grantham, Lincolnshire, United Kingdom South Kesteven District Council Full time

    Hours: 31 hours Saturday morning working 8.45am 1pm will be on a rota basis)Salary: SK6 (£21,744 per annum) on probation, followed by SK7 (£22,098 per annum) upon passing probationContract: PermanentTo provide a high quality, multi-disciplined and effective customer service ensuring that any enquiry is responded to in a timely, accurate and efficient...

  • Customer Assistant

    1 month ago

    Grantham, Lincolnshire, United Kingdom Marks and Spencer Full time

    SummaryCafe Customer AssistantAll the detailsThis is a temporary vacancy working in the In Store Bakery/Cafe, due to the nature of the role all applicants must be of 18+ years of age. Work Pattern Week 1Mon 12:00-18:00Tue 12:00-18:00Thurs 10:00-18:00Fri 10:00-18:00Sat 10:00-18:00Week 2Mon12:00-18:00Tue12:00-18:00Wed10:00-18:00Thu10:00-18:00Fri10:00-18:00...

  • Customer Assistant

    4 weeks ago

    Grantham, Lincolnshire, United Kingdom Marks and Spencer Full time

    SummaryCafe Customer AssistantAll the detailsThis is a temporary vacancy working in the In Store Bakery/Cafe, due to the nature of the role all applicants must be of 18+ years of age. Work Pattern Week 1Mon 12:00-18:00Tue 12:00-18:00Thurs 10:00-18:00Fri 10:00-18:00Sat 10:00-18:00Week 2Mon12:00-18:00Tue12:00-18:00Wed10:00-18:00Thu10:00-18:00Fri10:00-18:00...

  • After-sales Service Assistant

    1 week ago

    Grantham, Lincolnshire, United Kingdom Downtown Stores Full time

    Every day our customers are inspired by a range of quality products and services offered across our stores. Our aim is to provide each customer with an exceptional service that complements our extensive product range and caters individually to each customer's needs.To support the aim of enhancing our customer experience and play a part in the day-to-day...

  • Welcome & Service Assistant

    1 week ago

    Grantham, Lincolnshire, United Kingdom National Trust Full time

    Working within a bustling atmosphere as part of passionate team this role as a Welcome & Service Assistant, plays a core part in providing fantastic customer service.What it's like to work here:You will mainly be working in our small visitor reception building, welcoming our visitors, making sure they have all the information they need and processing...

  • Service Administration Assistant

    1 week ago

    Grantham, Lincolnshire, United Kingdom British Red Cross Full time

    Service Administration Assistant.Location:Grantham, Lincolnshire, NG31 7UH, hybrid between office and home.Hours: 30 hours per week,(Preferably 9:00am to 3:30pm, Monday to Friday)Contract type: Fixed Term Contract until 30th November 2023Salary: £19,063 per annum pro rata.We've got an opportunityWe have a fantastic opportunity for an individual with...

  • Business Services Assistant

    2 weeks ago

    Grantham, Lincolnshire, United Kingdom Duncan & Toplis Full time

    Business Services Assistant Grantham About us Duncan & Toplis are one of the largest independent firms of accountants and business advisers in the East Midlands and beyond. We are also an award-winning company, having won Professional Services Firm of the Year in 2023. We've a reputation for dedication, commitment and attention to detail that offers real...

  • Business Services Assistant

    4 weeks ago

    Grantham, Lincolnshire, United Kingdom Duncan & Toplis Full time

    Business Services Assistant Grantham About us Duncan & Toplis are one of the largest independent firms of accountants and business advisers in the East Midlands and beyond. We are also an award-winning company, having won Professional Services Firm of the Year in 2023. We’ve a reputation for dedication, commitment and attention to detail that offers real...

  • Business Services Assistant

    4 weeks ago

    Grantham, Lincolnshire, United Kingdom Duncan & Toplis Full time

    Business Services Assistant Grantham About us Duncan & Toplis are one of the largest independent firms of accountants and business advisers in the East Midlands and beyond. We are also an award-winning company, having won Professional Services Firm of the Year in 2023. We've a reputation for dedication, commitment and attention to detail that offers real...

  • Transfer Station Site Operative

    1 week ago

    Grantham, Lincolnshire, United Kingdom Veolia UK Full time

    Ready to find the right role for you?Salary:£24,000 per annum plus Veolia benefitsHours:48 hours Monday Friday 30 minute unpaid break, occasional Saturday work maybe required.Location:Grantham-NG31 7UHWhen you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's...

  • Duty Manager

    1 week ago

    Grantham, Lincolnshire, United Kingdom Select Service Partner UK Ltd Full time

    Duty Manager at Starbucks, Grantham Station Pay Rate: £12.22 per hour Shift pattern: Full Time, scheduled between 5AM and 9PM, including some weekends.Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts and will be required to handle and serve...

  • Business Services Assistant

    2 weeks ago

    Grantham, Lincolnshire, United Kingdom Duncan & Toplis Full time

    OurBusiness Services teamis seeking aBusiness Services Assistant . This role will be instrumental in support the provision of accounting and business advice services, developing the necessary professional competencies through formal and on-the-job training. You will work flexibly to meet deadlines and uphold high service levels whilst maintaining fairness,...

  • Business Services Assistant

    2 weeks ago

    Grantham, Lincolnshire, United Kingdom Duncan & Toplis Full time

    Our Business Services team is seeking a Business Services Assistant. This role will be instrumental in support the provision of accounting and business advice services, developing the necessary professional competencies through formal and on-the-job training. You will work flexibly to meet deadlines and uphold high service levels whilst maintaining fairness,...

  • Customer Advisor

    4 weeks ago

    Grantham, Lincolnshire, United Kingdom B&Q Full time

    About the roleCustomer Advisor - CheckoutsPart time - 15 hours per week Permanent ContractShifts available Monday - Sunday, 7.00am pmUK Notional hourly rate £12.21 per hour B&Q GranthamWe believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home...

  • Customer Advisor

    1 month ago

    Grantham, Lincolnshire, United Kingdom B&Q Full time

    About the roleCustomer Advisor - CheckoutsPart time - 15 hours per week Permanent ContractShifts available Monday - Sunday, 7.00am pmUK Notional hourly rate £12.21 per hour B&Q GranthamWe believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home...

  • Food & Beverage Team Member - Grantham, Lincolnshire

    1 week ago

    Grantham, Lincolnshire, United Kingdom The National Trust Full time

    Food & Drink Team Member - Grantham, LincolnshireAbout the Role:*FOR INTERNAL CANDIDATES ONLY*The National Trust is well-known for its exceptional food and hospitality services, operating numerous cafes, tea-rooms, and restaurants across the UK. Join our team as a Food and Drink Team Member, where you'll play a key role in supporting the National Trust's...

  • Team Member

    1 week ago

    Grantham, Lincolnshire, United Kingdom SSP Full time

    About the Role:Team Member at Starbucks - Grantham Station.Pay rate £10.42 per hour.You may be wondering who are SSP? Well, we're one of the best kept secrets in Hospitality and Retail.You may not know us by name, but you will know us from our brands. We are the leading operator of restaurants, bars, cafes, food courts and retail stores in airports, train...

  • Sales Assistant

    1 week ago

    Grantham, Lincolnshire, United Kingdom Boundary Outlet Full time

    Sales Assistant - Fashion21 hours working 3 days out of 7Grantham, LincolnshireSummary: We don't just sell products - we create shopping experiencesWe've been offering premium brands at discount prices for nearly 40 years. Hugely proud of our past but always looking forward, we're passionate about a better retail future for our customers and our people. Our...