Welcome & Service Assistant
2 weeks ago
Working within a bustling atmosphere as part of passionate team this role as a Welcome & Service Assistant, plays a core part in providing fantastic customer service.
What it's like to work here:You will mainly be working in our small visitor reception building, welcoming our visitors, making sure they have all the information they need and processing payments.
Reporting to the Welcome Manager, you'll be working in a small team of 4, and this means you'll get involved in all aspects of our visitors experience from start to finish and help where needed.
One day you might be covering in the Manor House or even running a guided tour, another day you could be making and firing rockets or picking apples.
You will mainly be working weekends but there may be extra shifts to cover holidays or Bank Holidays.Depending on your interests here will also be opportunities to get involved in other areas such as helping manage the orchards or school group visits.
One thing we can promise is that every day you will learn something new of the magic of science and the genius that is Sir Isaac Newton.
Click here for more information about this locationWhat you'll be doing:
As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust.
Visitors are a vital part of what we do, so you'll be responsible for ensuring that you provide an excellent service to all our visitors, every day.
As a Welcome & Service Assistant, it's your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.
You'll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key.Working with our spirit of place you'll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do.
You'll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property.
- Ability to work in a team
- flexible and adaptable
- Well organised and able to work with minimum supervision
- Helpful & friendly
- Customer focused with a positive attitude
- Enthusiastic with a willingness to learn
- An understanding of the importance of great service
We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.
- Flexible working whenever possible
- Free parking at most locations
- Free entry to our properties for you, a guest and your children (under 18)
- Substantial pension scheme of up to 10% basic salary
Requirements :
Compliance.
Eligibility to Work in the UK
Fixed Term p/t (until 06/11/23)
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