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Senior Tech Ops Analyst
3 months ago
Senior IT Support Engineer
- Inclusive culture and career growth opportunities
- Global IT Organization which collaborates across various regions
- Challenging, collaborative, and team-based environment
The Infrastructure and Operations (I&O) organization is the core of technology engineering at TJX, focused on delivering exceptional experiences to associates and partners.
What you'll do
- Drive exceptional IT service levels in UK Processing Centres
- Implement and support Supply Chain technologies
- Collaborate with Global IT teams on technology support and solutions
- Participate in IT Supply Chain Agile project planning
- Act as a point of escalation for business customers
- Support team members' learning and development
What you'll need
We are looking for customer-focused individuals with problem-solving skills and a mindset for continuous improvement. Ideal candidates will have:
- Technical IT support skills in Supply Chain
- Experience in IT Service Operations and IT initiatives
- Ability to manage 3rd party IT services and support various technologies
- Exposure to a fast-paced operational environment
- Strong written and verbal communication skills
Nice to Have
- Service Now Experience, Agile Project methodology, and understanding of Global IT teams
Working Hours
Core hours are 9am - 5pm with flexibility required. On-call support for critical incidents is part of the role.
Travel
Occasional travel to other TJX facilities may be necessary for support and meetings.