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Customer Service Administrator
3 months ago
OGT is a leading global provider of clinical and diagnostic genomic solutions. We create products that enable researchers and clinical decision makers to reach the right care decisions for each patient, every time. By working with partnerships with our customers, we strive to unlock the future of genetic clinical care.
Are you looking for a change in your career, are you an ambitious, talented and a motivated individual? This could be the role for you
Our Customer Service Administrators are knowledgeable individuals who are committed to and passionate about providing great customer support.
You'll work for our Customer Service Manager, and you will play an integral role, processing sales orders, arranging courier collections and providing updates to internal teams and customers.
Your actions will enable our worldwide network of customers and distributors to put our products into the hands of healthcare professionals, where they can help to ensure that the patient receives the correct treatment for their condition.
What you'll be doing for us:
- Arranging couriers for both UK and overseas shipments and completing all necessary shipping documentation. Advising customers of delivery dates accordingly
- Provide a positive attitude when supporting customers
- Executing and documenting tasks using approved ISO compliant documentation
- Adhering to procedures documented in the Cytocell quality system and ensuring that any noncompliance noted is reported in a timely manner using approved procedures.
What we are looking for in you:
- Previous experience working in a customer service focussed role (essential) in a production or office environment (desirable)
- Computer literacy
- Good attention to detail with an organised methodical way of working with the ability to manage your workload
- Excellent verbal and written communication skills
- Good time management, with the ability to prioritise multiple tasks
- Ability to work both as a part of a team and independently in a sometimes pressurised environment
- Ideas on process changes and improvements to deliver operating efficiency
- Positive cando attitude, able to embrace change and adapt accordingly
- Successful completion of Dangerous Goods training and experience working with Sage is viewed positively for this role.
- Previous experience of shipping overseas and the creation of customs documentation (desirable).
In return you'll receive:
- Competitive salary
- Pension Scheme (10% noncontributory)
- Private Health Insurance
- Private Dental Insurance
- Group Income Protection
- Group Life Assurance
- 25 days holiday plus UK bank holidays
- High Street Discount Scheme.
Application is via CV & a one-page covering letter outlining your suitability for the role, salary expectations and notice period
**Please note that we will need to establish your right to work during the recruitment process.
