Service Desk Analyst

1 week ago


Ampthill, United Kingdom DataCareers Full time

Role: Service Desk Analyst

All potential candidates should read through the following details of this job with care before making an application.

Location: Luton (with potential for hybrid working after probation)

Salary: £26 - 28K + a comprehensive range of Employee Benefits

Key Skills: Service Desk Support, 1st and 2nd line, MS Office, technical support, investigating technical issues and resolving or escalating

Why Apply: This role joins a busy, friendly team providing first class Service Desk / Desktop support across large User estate.

The Role:

  • To respond to 1st line and 2nd line tickets, investigate, diagnose and resolve issues, across MS Office suite, various devices, applications, comms equipment
  • Escalate issues as needed
  • Provide excellent customer service to all Users of the service.
  • Contribute ideas to the development of the new purpose built service desk tool

The successful candidate will be able to demonstrate:

Essential:

  • 2+ years' experience in service desk role supporting a broad range of users ICT issues.
  • Exceptional customer service skills. Able to demonstrate genuine care and empathy to Users experiencing difficulties, (some Users will have limited technical understanding)
  • Strong written and verbal communication skills.
  • Willing to work on a rota between Monday and Friday covering , (7 hour shifts).
  • Eagerness to learn any new technologies.
  • Community spirited, eager to help Users.
  • Great team player but also capable to work independently when required.


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