Applications Analyst/Application Support, Hybrid working

2 weeks ago


Ampthill, United Kingdom DataCareers Full time £30,000 - £35,000

Role:
Application Support Analyst (Payments software)

Location:
Luton (with potential to become hybrid after probation period)

Salary:
£30, ,000 + a comprehensive range of Employee Benefits


Be one of the first applicants, read the complete overview of the role below, then send your application for consideration.


Key Skills:
Application support experience OR Super User level knowledge of payments software, Great customer service, SLA's etc.

Why Apply:

This role joins a busy, friendly team providing User support to Users of various payments software solutions for a large, high-profile organisation.

There is a lot of scope for personal development and career progression.

The
Role:

  • excellent customer service and End User support to Users of various payments software applications, in a Service Level Agreement environment, (responding to and resolving User problems / issues).
  • a variety of user support queries across payments, BACS transfers, general ledger issues etc.
  • and resolve often complex customer issues that will require technical investigation.
  • with 3rd part suppliers of hardware and software to support reported faults where required.

The successful candidate will be able to demonstrate:

Essential:

  • years' experience working with payment software either as a Super User OR in an Application Support role.
  • software experience, (such as SAGE 200, BACS, ICON, Access, Civica Financials, Pay360 etc.
  • problem-solving skills, able to diagnose User issues and either resolve directly or escalate accordingly.
  • interest in IT / technology including Super-User level knowledge of any accounting / payments / Receipting software.
  • customer service skills.
  • written and verbal communication skills.

Desirable:
A basic understanding of SQL.

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