Applications Analyst/Application Support, Hybrid working
2 weeks ago
Role:
Application Support Analyst (Payments software)
Location:
Luton (with potential to become hybrid after probation period)
Salary:
£30, ,000 + a comprehensive range of Employee Benefits
Be one of the first applicants, read the complete overview of the role below, then send your application for consideration.
Key Skills:
Application support experience OR Super User level knowledge of payments software, Great customer service, SLA's etc.
Why Apply:
This role joins a busy, friendly team providing User support to Users of various payments software solutions for a large, high-profile organisation.
There is a lot of scope for personal development and career progression.The
Role:
- excellent customer service and End User support to Users of various payments software applications, in a Service Level Agreement environment, (responding to and resolving User problems / issues).
- a variety of user support queries across payments, BACS transfers, general ledger issues etc.
- and resolve often complex customer issues that will require technical investigation.
- with 3rd part suppliers of hardware and software to support reported faults where required.
The successful candidate will be able to demonstrate:
Essential:
- years' experience working with payment software either as a Super User OR in an Application Support role.
- software experience, (such as SAGE 200, BACS, ICON, Access, Civica Financials, Pay360 etc.
- problem-solving skills, able to diagnose User issues and either resolve directly or escalate accordingly.
- interest in IT / technology including Super-User level knowledge of any accounting / payments / Receipting software.
- customer service skills.
- written and verbal communication skills.
Desirable:
A basic understanding of SQL.
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