Administrator - 35hrs Per Week - Cumbria

1 week ago

Carlisle, Cumbria, United Kingdom Remedi - Restorative Services Full time
Are you empathic and caring?

Do you want a job that makes a positive change to people's lives?

Do you want to help people be the people they can and want to be?

If yes, then we'd love to hear from you

PROFILE


This is an exciting opportunity to be involved in a brand-new initiative and the development of a large dedicated Anti-Social Behaviour (ASB) Team in Cumbria, which will provide support to both victims and perpetrators of ASB in the community.

The role will be based within Cumbria.

You will be the central point of contact for referrals and enquires across Cumbria and will involve:

  • Undertaking direct correspondence with service users when required.
  • Liaising with partner agencies such as The Well to gather the relevant information, adhering to GDPR policies and procedures at all times.
  • Receiving, triaging, inputting and allocating referrals, complying with all Remedi and partner agency case recording systems ensuring they are kept up to date and are accurate.
  • Providing administrative support to the wider team, both individually and attendance at internal and external meetings to produce accurate minutes and actions.
  • Providing the Remedi Manager with statistical information and producing reports when requested.
  • You will be required to undertake any other task, commensurate with the position, as identified by the local Remedi Manager

The skills and qualities you will need to do the job well are:

Communication- Good communication skills with service users are a must as you will be listening and responding to what is being said to enable individuals to feel supported and valued. It may also involve signposting to other services for support. The ability to communicate in a clear, timely fashion (verbally and in writing) with partner agencies is also required.

Flexibility- You will be home based within Cumbria and generally work Monday - Friday. However, there will be some degree of flexibility regarding working hours which will be agreed with the Remedi Manager to ensure the needs of the service are being met.

Motivation- An ability to work on your own initiative and identify areas of work which can be streamlined for a more effective service is essential. You may be required to attend meetings from time to time and with an expectation you will promote and raise awareness of the service positively at all times.

IT Capable - it is essential that you are proficient in using:

  • Electronic calendars
  • Word
  • Excel
  • MS Teams/Zoom

Safety - We want you to work safely in all aspects of the role
- health and safety, safeguarding for all concerned, data protection, risk assessment etc. Full training will be provided in all of these aspects and we will be looking for someone committed to achieving high standards in regard to all of these issues.

WHAT TO EXPECT


The role is based in Cumbria but you will be asked to travel to other areas in which Remedi occupy for training and staff development purposes.

Expenses are covered.

We will provide:

  • Full training
  • A computer and mobile phone
  • Line management support and guidance
  • The role requires a Police Vetting
  • Level 2 and an enhanced DBS check
  • 35 hrs per week
  • Starting salary £18,965 rising to £19,565 at the end of Year 2 in role
  • 6% employer pension contribution
  • 26 days leave per annum plus bank holidays

Salary:
From £18,965.00 per year

Benefits:

  • Company events
  • Company pension
  • Flexitime
  • Health & wellbeing programme
  • Life insurance
  • Sick pay

Schedule:

  • Flexitime

Application question(s):

  • Please note this role requires level 2 police vetting.

Work Location:
In person

Application deadline: 15/09/2023

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