Receptionist and Administrator

1 week ago


Sale, Trafford, United Kingdom Firsway Health Centre Full time
Job description

Firsway Health Centre

Job Description:
Patient Co-ordinator


Responsible to:
Practice Manager


Reports to:
Patient Services anager


Salary:
£10.42 per hour and then £10.98 after 1 year service.


Monday - Friday between hours of 8am-6.30pm

Benefits:


25 days holiday allowance plus bank holidays off, Extra 2 days for 2 year service, Extra 3 days for 5 year service.

Birthday day off

Vouchers for recognition of service

Blue Light Discount service

Flu jabs if wanted

Free staff car parking

Summer and Christmas party events

Job Summary

To provide a friendly and welcoming reception service to all patients, staff and visitors to the Health Centre and to deal with all enquiries/tasks in a competent and thorough manner.

Duties

  • Answering telephone calls in a very busy environment, due to the pandemic we are experiencing an extreme high volume of calls into the practice daily.
  • Greeting patients and visitors to the Health Centre in a polite and courteous manner
  • Dealing with all requests from patients, staff and health care professionals
  • To be able to use the appointment systems (EMIS, Patient Triage AccuRx, Docman10) confidently and to book, cancel and reschedule appointments
  • Updating patient details on the clinical system
  • Making sure the appointment system runs smoothly
  • Chasing, when necessary. Followup appointments with patients for local hospitals
  • Checking in samples correctly for Health Care Assistants following required protocol
  • Liaising with local pharmacies and dealing with queries
  • Filing letters for collection and typing letters to patients
  • Giving out result comments from GPs
  • Making sure that medical rooms are stocked with essential supplies needed for daily surgery and having a good knowledge of where stock is kept
  • Arranging and changing clinic appointments with patients
  • Documenting contacts with patients in the clinical system
  • Any other duties deemed commensurate with the job grade.

Key competencies

  • Good verbal and written communication skills
- professional and friendly personal presentation
- customer service orientation
- information management
- organizing and planning
- attention to detail
- initiative
- reliability

Job Types:
Full-time, Part-time, Permanent

Salary:
From £10.42 per hour

Expected hours:
per week

Benefits:

  • Additional leave
  • Company events
  • Company pension
  • Employee discount
  • Free flu jabs
  • Free parking
  • Onsite parking

Schedule:

  • Monday to Friday

Work Location:
In person

Application deadline: 29/02/2024

Reference ID:
Firsway Health Centre
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