![Firsway Health Centre](https://media.trabajo.org/img/noimg.jpg)
Receptionist and Administrator
1 week ago
Firsway Health Centre
Job Description:
Patient Co-ordinator
Responsible to:
Practice Manager
Reports to:
Patient Services anager
Salary:
£10.42 per hour and then £10.98 after 1 year service.
Monday - Friday between hours of 8am-6.30pm
Benefits:
25 days holiday allowance plus bank holidays off, Extra 2 days for 2 year service, Extra 3 days for 5 year service.
Vouchers for recognition of service
Blue Light Discount service
Flu jabs if wanted
Free staff car parking
Summer and Christmas party events
Job Summary
To provide a friendly and welcoming reception service to all patients, staff and visitors to the Health Centre and to deal with all enquiries/tasks in a competent and thorough manner.
Duties
- Answering telephone calls in a very busy environment, due to the pandemic we are experiencing an extreme high volume of calls into the practice daily.
- Greeting patients and visitors to the Health Centre in a polite and courteous manner
- Dealing with all requests from patients, staff and health care professionals
- To be able to use the appointment systems (EMIS, Patient Triage AccuRx, Docman10) confidently and to book, cancel and reschedule appointments
- Updating patient details on the clinical system
- Making sure the appointment system runs smoothly
- Chasing, when necessary. Followup appointments with patients for local hospitals
- Checking in samples correctly for Health Care Assistants following required protocol
- Liaising with local pharmacies and dealing with queries
- Filing letters for collection and typing letters to patients
- Giving out result comments from GPs
- Making sure that medical rooms are stocked with essential supplies needed for daily surgery and having a good knowledge of where stock is kept
- Arranging and changing clinic appointments with patients
- Documenting contacts with patients in the clinical system
- Any other duties deemed commensurate with the job grade.
Key competencies
- Good verbal and written communication skills
- customer service orientation
- information management
- organizing and planning
- attention to detail
- initiative
- reliability
Job Types:
Full-time, Part-time, Permanent
Salary:
From £10.42 per hour
Expected hours:
per week
Benefits:
- Additional leave
- Company events
- Company pension
- Employee discount
- Free flu jabs
- Free parking
- Onsite parking
Schedule:
- Monday to Friday
Work Location:
In person
Application deadline: 29/02/2024
Reference ID:
Firsway Health Centre
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