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Medical Receptionist/care Navigator

4 months ago

Sale, United Kingdom Bodmin Road Health Centre Full time

This is an exciting career opportunity for a Part-Time Medical Receptionist (Care Navigator) to join a friendly, four partner training practice serving around 9000 patients in the ever-popular suburb of Sale, South Manchester..

We are looking for a friendly, helpful, enthusiastic person to join our busy team.

**About us**

We pride ourselves on delivering an excellent standard of care for our patients and consistently achieve very high scores in the GP Patient Survey, despite the challenging climate in the NHS. The practice is high QOF scoring and CQC rated Good, with excellent long-term staff retention. We are an active member of the Sale Central PCN.

The Vacancy is for 16.50 hours per week over 3 days Wednesday, Thursday and Friday as Follows:
Week 1 08.00am 1.00pm

Week 2 1.00pm 6.30pm

Previous Experience of Medical Reception is desirable but not essential. A background of administration and/or customer service would also be considered.

**Job description**

**Job responsibilities**

**MEDICAL RECEPTIONIST**

**JOB DESCRIPTION**

**RECEPTION DESK**

Welcoming patients into the Surgery

Checking them in on screen (or advising to use self
- check in)

Accepting samples and directing them to correct person/ collection

Accepting deliveries/ informing relevant department.

Accepting new registrations, completing relevant paperwork

Accepting and booking travel immunisation APTS.

Ensuring reception well stocked with sample pots/ forms/ registration packs.

Answering telephone queries/appointments when necessary. (will only be necessary when only 3 or less members of staff on duty.

PRESCRIPTIONS

Processing of prescriptions received from pharmacies, online requests, and hand-written requests from prescription box.

Processing appliance requests from Bullen/Ainsworth/Charter etc.

Making sure all medications queries are passed to either a GP or medicines management for clarification.

Answering the Telephone for queries/ accepting and entering patient requests onto ASKMYGP for patients without internet access.

ASKMYGP

Allocation of all requests to GP, FCP, Pharmacists whilst ASKMYGP is operational.

Answering the Telephone for queries/ accepting and entering patient requests onto ASKMYGP for patients without internet access.

Allocation of Urgent requests once ASKMYGP is closed, keeping duty Dr aware of urgent requests entered on the system.

Answering all requests placed in reception area of ASKMYGP that can be dealt with by the Admin Team.

SCAN TASKS

Processing all tasks in both EMIS and Docman

Routine Appointments first contact by letter, second contact by text or phone then complete.

Urgent appointments patient to be contacted and booked in.

All patient documents to be scanned to notes.

Scanning to workflow to be processed when needed due to holiday cover.

Answering the Telephone for queries/ accepting and entering patient requests onto ASKMYGP for patients without internet access.

OTHER DUTIES

Filing

Summarising

Making sure all printers (including Doctors rooms) have adequate paper blood forms and prescriptions.

Photocopying general forms and medical records for the purpose of legal documents.

Making up Registration Packs.

PERSONAL EXTRA ROLE

Change of Address Personal Details forms are actioned both on screen and in Paper Medical Records

0161 9624625

**Job Types**: Part-time, Permanent

**Salary**: £11.44 per hour

Expected hours: 16.5 per week

**Benefits**:

- Company pension
- Employee discount
- Free flu jabs
- Free parking
- On-site parking
- Sick pay

Schedule:

- Holidays
- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Medical Receptionist: 1 year (preferred)

Work Location: In person

Application deadline: 05/04/2024