Lead Dental Receptionist
6 months ago
Job Title**:Lead Dental Receptionist (Team Leadership, KPI, and Sales Focus)**
Location: Sale M33 4EE
**About Us**: At Smile Manchester we pride ourselves on providing exceptional dental care in a welcoming and professional environment. As we continue to grow, we are seeking a dynamic and experienced Lead Dental Receptionist to join our team. This pivotal role focuses on leading our reception team, driving key performance indicators (KPIs), and enhancing our sales strategy to ensure the highest level of patient satisfaction and practice performance.
**Key Responsibilities**:
- Lead, manage, and inspire the reception team to deliver exceptional patient service, ensuring a warm, welcoming, and efficient front-of-house experience.
- Implement and monitor KPIs to track team performance, identify areas for improvement, and drive practice growth.
- Execute sales strategies to promote dental services and products, working closely with dental professionals and the management team.
- Handle patient inquiries, bookings, and payments with a focus on maximizing revenue opportunities and ensuring a smooth operational flow.
- Train and develop team members on best practices in patient care, sales techniques, and practice policies.
- Collaborate with the management team to align reception goals with overall practice objectives, contributing to business development and strategy planning.
- Address and resolve patient concerns with empathy and professionalism, ensuring patient satisfaction and loyalty.
**Requirements**:
- Proven experience as a dental receptionist or in a similar role, with a track record of leading and motivating a team.
- Strong understanding of dental terminology, procedures, and sales strategies.
- Excellent communication, leadership, and organisational skills.
- Proficiency in dental practice management software (Software of excellence) and MS Office.
- Ability to work flexibly, managing multiple priorities in a fast-paced environment.
- A commitment to continuous professional development and a passion for delivering outstanding patient care.
**We Offer**:
- A competitive salary.
- Opportunities for professional growth and career advancement.
- A supportive and friendly team environment.
- Ongoing training and development to enhance your skills and knowledge.
- Employee benefits and discounts on dental services.
**How to Apply**: If you are a motivated individual with a passion for leading a team and driving practice success, we would love to hear from you. Please send your CV and a cover letter outlining your suitability for the role.
**Job Types**: Full-time, Permanent
**Salary**: £11.00-£12.00 per hour
**Benefits**:
- Additional leave
- Company pension
- Employee discount
- Free parking
- On-site parking
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus scheme
- Performance bonus
**Experience**:
- Dental receptionist: 1 year (required)
Work Location: In person
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