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Appointments Clerk

3 months ago

StokeonTrent, Stoke-on-Trent, United Kingdom University Hospitals of North Midlands NHS Trust Full time
An exciting opportunity has arisen to work within the Call Centre in the Outpatient Department.


We are a Compassionate Trust who work together as a team, safety is paramount and we continually review and improve the service for our patients.


Please note, we are unable to provide sponsorship for this role due to the required Skill Level and salary threshold.


To ensure that the patient journey from receipt of referral letter to appointment in clinic and any subsequent follow-up appointment is patient focussed, efficient and effective.


Incorporating use of all the Trusts systems including:

Choose and Book, Patient Administration system, Savience, iportal, Filefast and any other systems to achieve a smooth pathway for the patient alongside accurate and safe Data Quality collection.


To work in conjunction with the patient transport to arrange transport for the Trust, General Practitioners, patient and other Healthcare establishments in times of emergency.


To liaise with ambulance contracts and service users to ensure that patients travel within contract standards and communication is maintained at all times.

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country.

Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research.

We are the specialist centre for major trauma for the North Midlands and North Wales.


All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent.

We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected.

In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.


At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver.

Our employees are as important as our patients and the population that we serve.


For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager.