Endoscopy Booking Support Clerk

7 months ago


StokeonTrent, United Kingdom University Hospitals of North Midlands NHS Trust Full time

The role is a newly created hybrid role that incorporates a mixture of reception and booking officer roles, which creates flexibility within the Endoscopy Department to support the booking team.

To welcome patients, carers, relatives, visitors and other health care staff to the Endoscopy Department in a polite, courteous and professional manner. To ensure you are patient focused at all times and always greeting patients with a smile. To ensure that the patient journey from receipt of referral letter to appointment in clinic and any subsequent follow-up appointment is patient focussed, efficient and effective. Incorporating use of all the Trusts systems including: Choose and Book, iPortal, Unisoft/Endobase and any other systems to achieve a smooth pathway for the patient alongside accurate and safe Data Quality collection.

To undertake clerical duties, this includes providing and receiving routine information requiring tact or persuasive skills, communicating tactfully with patients, staff about appointments or any other queries deemed necessary.

The role also involves communicating with patients and their relatives who are telephoning to update their personal details and change/cancel appointments.

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. We serve around three million people and we’re highly regarded for our facilities, teaching and research. The Trust has around 1,450 inpatient beds across two sites in Stoke-on-Trent and Stafford. Our 11,000 strong workforce provide emergency treatment, planned operations and medical care from Royal Stoke University Hospital and County Hospital in Stafford.

We are the specialist centre for major trauma for the North Midlands and North Wales. We have put together a wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their potential. Our goal is to be a world-class centre of achievement, where patients receive the highest standards of care and the best people come to learn, work and research.

For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager.


  • Booking Clerk

    7 months ago


    Westcliff-on-Sea, United Kingdom Mid and South Essex NHS Foundation Trust Full time

    We are looking for enthusiastic multi-skilled team players to join our busy Endoscopy Team and be able to fulfil our customer service guarantee by reducing booking wait times, call wait times and improving patient experience. As our Booking Clerk you should be used to working autonomously, be proactive and able to take initiative to solve problems and will...


  • Stoke-on-Trent, United Kingdom University Hospitals of North Midlands NHS Trust Full time

    The role is a newly created hybrid role that incorporates a mixture of reception and booking officer roles, which creates flexibility within the Endoscopy department to support the booking team. To welcome patients, carers, relatives, visitors and other health care staff to the Endoscopy Department in a polite, courteous and professional manner. To ensure...


  • Stoke-on-Trent, United Kingdom University Hospitals of North Midlands NHS Trust Full time

    The role is a newly created hybrid role that incorporates a mixture of reception and booking officer roles, which creates flexibility within the Endoscopy Department to support the booking and reception team. The role involves welcoming patients, carers, relatives, visitors and other health care staff to the Endoscopy Department in a polite, courteous and...


  • Stoke-on-Trent, United Kingdom University Hospitals of North Midlands NHS Trust Full time

    The role is a newly created hybrid role that incorporates a mixture of reception and booking officer roles, which creates flexibility within the Endoscopy Department to support the booking and reception team. The role involves welcoming patients, carers, relatives, visitors and other health care staff to the Endoscopy Department in a polite, courteous and...

  • Booking Clerk

    3 months ago


    Stoke-on-Trent, United Kingdom Adecco Full time

    Job Title:Booking Clerk (Temporary) Rate: £11.44PH Hours: Full time Monday-Friday, can be flexible for the right applicant. Are you an organised and detail-oriented individual with a passion for data entry? We have an exciting opportunity for you! Our client, within the public sector, is looking for a Booking Clerk to join their team on a temporary ongoing...

  • Booking Clerk

    3 months ago


    Stoke-on-Trent, United Kingdom CV-Library Full time

    Job Title: Booking Clerk (Temporary) Rate: £11.44PH Hours: Full time Monday-Friday, can be flexible for the right applicant. Are you an organised and detail-oriented individual with a passion for data entry? We have an exciting opportunity for you! Our client, within the public sector, is looking for a Booking Clerk to join their team on a temporary...

  • Booking Clerk

    4 weeks ago


    Stoke-on-Trent, United Kingdom Adecco Full time

    Job Title: Booking Clerk (Temporary) Rate: £11.44PH Hours: Full time Monday-Friday, can be flexible for the right applicant. Are you an organised and detail-oriented individual with a passion for data entry? We have an exciting opportunity for you! Our client, within the public sector, is looking for a Booking Clerk to join their team on a temporary...

  • Booking Clerk

    3 months ago


    Stoke-on-Trent, United Kingdom Adecco UK Limited Full time

    Job Title: Booking Clerk (Temporary)Rate: £11.44PHHours: Full time Monday-Friday, can be flexible for the right applicant.Are you an organised and detail-oriented individual with a passion for data entry? We have an exciting opportunity for you! Our client, within the public sector, is looking for a Booking Clerk to join their team on a temporary ongoing...


  • Stoke-on-Trent, United Kingdom University Hospital Of North Midlands Nhs Trust Full time

    Job summary An exciting opportunity has arisen to join our management team; this post is ideal for an enthusiastic and self-driven individual wanting to commence their career in a first line management position.The EndoscopyDeputy Booking Manager plays a crucial role in supporting the Endoscopy booking team in the efficient and effective operational...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom This is an IT support group Full time

    The University Hospital of North Midlands Medical Division invites applications from skilled and experienced Endoscopy Service Managers to join their team as our Endoscopy Matron.In this critical role, you will oversee the daily operations of the Endoscopy Service, ensuring seamless delivery of services, efficient use of resources, and excellent patient...


  • Stoke-on-Trent, United Kingdom University Hospitals of North Midlands NHS Trust Full time

    **Band 2 Hours**: 0 Hours Contracts. We are looking for Administration Support to join the UHNM Trust Admin Bank to work in our Endoscopy Team as an Endoscopy Validator / Booking Officer. This posting is based at Royal Stoke University Hospital. The duties involved include making telephone calls to patients to check if they still wish to have their...

  • Clinical Lead

    2 weeks ago


    Stoke-on-Trent, Stoke-on-Trent, United Kingdom This is an IT support group Full time

    The University Hospitals of North Midlands Medical Division is seeking an experienced Clinical Lead to join their Endoscopy Service as our Endoscopy Matron.As a highly visible and supportive presence, you will inspire the professional development of nursing teams while ensuring the delivery of high-quality patient care across all areas within the division.We...


  • Stoke-on-Trent, United Kingdom University Hospital Of North Midlands Nhs Trust Full time

    Job summary The role is a newly created hybrid role that incorporates a mixture of reception and booking officer roles, which creates flexibility within the Endoscopy Department to support the booking and reception team.The role involves welcoming patients, carers, relatives, visitors and other health care staff to the Endoscopy Department in a polite,...


  • Stockton-on-Tees, United Kingdom North Tees and Hartlepool NHS Foundation Trust Full time

    Ensure that all performance management requirements as directed by the Admin Team Leader are met for self and team. Ensure that all technologies and equipment are utilised to their optimum functionality to assist in the provision of an efficient, effective and comprehensive endoscopy waiting list and administration service, ensuring that all aspects of...


  • Stoke-on-Trent, United Kingdom University Hospital Of North Midlands Nhs Trust Full time

    Job summary An Exciting opportunity has arisen for an Endoscopy Senior Support Worker to join the new CDC team.If you have band 2 NHS experience good communication and organisational skills are punctual and reliable and meet the criteria.We welcome your application.Main duties of the job The post holder will assist with patient needs pre/peri/post...


  • Stoke-on-Trent, United Kingdom Permanent Hire Ltd Full time

    Key Responsibilities: * Patient Preparation: Assist patients in preparing for endoscopy procedures by ensuring they are comfortable, informed, and ready for the procedure. This includes taking pre-procedure observations (e.g., blood pressure, pulse, temperature) and ensuring all relevant paperwork is completed. * Assisting in Procedures:...


  • Stoke-on-Trent, United Kingdom CV-Library Full time

    Key Responsibilities: * Patient Preparation: Assist patients in preparing for endoscopy procedures by ensuring they are comfortable, informed, and ready for the procedure. This includes taking pre-procedure observations (e.g., blood pressure, pulse, temperature) and ensuring all relevant paperwork is completed. * Assisting in Procedures:...


  • Stockton-on-Tees, United Kingdom North Tees and Hartlepool NHS Foundation Trust Full time

    We are seeking to recruit highly motivated and enthusiastic Booking Clerks within Outpatient Central Bookings. You will be a member of a team in an extremely busy department providing a high quality service to internal and external users. The post holder will be responsible for assisting in the provision of an efficient and effective outpatient appointment...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom University Hospital of North Midlands NHS Trust Full time

    Nursing Leadership OpportunitiesAre you a motivated and experienced nurse practitioner looking for a new challenge? We have an exciting opportunity for a Senior Nurse Practitioner to join our team as Endoscopy Matron.This role involves providing clinical leadership and guidance to nursing teams, developing and implementing strategies to improve patient care...


  • Stoke-on-Trent, United Kingdom University Hospital of North Midlands NHS Trust Full time

    Job summary An Exciting opportunity has arisen for an Endoscopy Senior Support Worker to join the new CDC team. If you have band 2 NHS experience good communication and organisational skills are punctual and reliable and meet the criteria. We welcome your application. Main duties of the job The post holder will assist with patient needs...