Endoscopy Booking Support Clerk

4 months ago

StokeonTrent, United Kingdom University Hospitals of North Midlands NHS Trust Full time

The role is a newly created hybrid role that incorporates a mixture of reception and booking officer roles, which creates flexibility within the Endoscopy department to support the booking team.

To welcome patients, carers, relatives, visitors and other health care staff to the Endoscopy

Department in a polite, courteous and professional manner. To ensure you are patient focused at all times and always greeting patients with a smile. To ensure that the patient journey from receipt of referral letter to appointment in clinic and any subsequent follow-up appointment is patient focussed, efficient and effective. Incorporating use of all the Trusts systems including: Choose and Book, iPortal, Unisoft/Endobase and any other systems to achieve a smooth pathway for the patient alongside accurate and safe Data Quality collection.

To undertake clerical duties, this includes providing and receiving routine information requiring tact or persuasive skills. Communicates tactfully with patients, staff about appointments or any other queries deemed necessary.

Communicates with patients and their relatives who are telephoning to update their personal details and change cancel appointments.

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. We serve around three million people and we’re highly regarded for our facilities, teaching and research. The Trust has around 1,450 inpatient beds across two sites in Stoke-on-Trent and Stafford. Our 11,000 strong workforce provide emergency treatment, planned operations and medical care from Royal Stoke University Hospital and County Hospital in Stafford.

We are the specialist centre for major trauma for the North Midlands and North Wales. We have put together a wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their potential. Our goal is to be a world-class centre of achievement, where patients receive the highest standards of care and the best people come to learn, work and research.

For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager.

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