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3rd Line Support
1 week ago
Role: 3rd Line Support
Location:
Nottingham - Hybrid
Salary:
up to £38,000 DOE
Type:
Permanent
Premier Group are currently engaged with a well-established client in Nottingham, who require
3rd Line Supportdue to a promotion within the team.
The successful
3rd Line Support engineer will be joining a team who are focused on developing their staff internally and helping them reach their ideal career goals as well as upskilling.
3rd Line Support- Responsibilities:
- Work as a team long side the Service Desk Manager and Infrastructure Team
- On a rota basis, undertake routine daily checks and maintenance and act as the 3rd line escalation point of contact in resolving user and technical issues.
- Undertake daily checks and maintenance
- Act as an escalation point to aid in the resolution of user technical issues
- Act as mentor to 1st/2nd line support
- Provide handon support to users across the business, as well as troubleshooting networks and servers in the backend. This includes thin clients, PCs, laptops, mobile devices, VoIP telephony
- Monitor request, incidents and problems and see them through to resolution
- Response to calls/tickets when required, focusing on 3rd line tickets and escalating to the Service Desk manager when necessary
- Contribute to the maintenance and documentation of the infrastructure estate: records of builds, hardware, licences, systems configurations, change requests, systems and processes.
- Undertake change management of the infrastructure estate
- Occasional out of hours work may be required, compensated by the companyguidelines
- Work an out of hours shift if asked to, compensated by corporate company guidelines.
- Partake in Infrastructure project work and continuous improvement
- Management of relationships with third parties and suppliers
3rd Line Support- Technical Skills:
- 3rd Line background experience of 2+ years
- Experience working to the ITIL frameworks
- Active Directory
- Group policy
- Exchange Online
Microsoft Office 36
- Microsoft SCCM
- Extensive knowledge of Servers
- Troubleshooting network protocols and technologies
- TCP/IP, DNS, DHCP, Routing and Vlans
- VoIP administration
3rd Line Supportand arelooking for a new and exciting role, then please contact Sam Hayward at Premier Group (Birmingham Office)
Not for you?Premier Group offer a referral reward of up to £500 if you can recommend a friend who we successfully place in these roles
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