3rd Line Support

1 week ago


Nottingham, Nottingham, United Kingdom Premier IT Full time

Role: 3rd Line Support

Location:
Nottingham - Hybrid


Salary:
up to £38,000 DOE


Type:
Permanent


Premier Group are currently engaged with a well-established client in Nottingham, who require
3rd Line Supportdue to a promotion within the team.

The successful
3rd Line Support engineer will be joining a team who are focused on developing their staff internally and helping them reach their ideal career goals as well as upskilling.


3rd Line Support- Responsibilities:

  • Work as a team long side the Service Desk Manager and Infrastructure Team
  • On a rota basis, undertake routine daily checks and maintenance and act as the 3rd line escalation point of contact in resolving user and technical issues.
  • Undertake daily checks and maintenance
  • Act as an escalation point to aid in the resolution of user technical issues
  • Act as mentor to 1st/2nd line support
  • Provide handon support to users across the business, as well as troubleshooting networks and servers in the backend. This includes thin clients, PCs, laptops, mobile devices, VoIP telephony
  • Monitor request, incidents and problems and see them through to resolution
  • Response to calls/tickets when required, focusing on 3rd line tickets and escalating to the Service Desk manager when necessary
  • Contribute to the maintenance and documentation of the infrastructure estate: records of builds, hardware, licences, systems configurations, change requests, systems and processes.
  • Undertake change management of the infrastructure estate
  • Occasional out of hours work may be required, compensated by the companyguidelines
  • Work an out of hours shift if asked to, compensated by corporate company guidelines.
  • Partake in Infrastructure project work and continuous improvement
  • Management of relationships with third parties and suppliers

3rd Line Support- Technical Skills:

  • 3rd Line background experience of 2+ years
  • Experience working to the ITIL frameworks
  • Active Directory
  • Group policy
  • Exchange Online


Microsoft Office 36
  • Microsoft SCCM
  • Extensive knowledge of Servers
  • Troubleshooting network protocols and technologies
  • TCP/IP, DNS, DHCP, Routing and Vlans
  • VoIP administration
If you are experienced in
3rd Line Supportand arelooking for a new and exciting role, then please contact Sam Hayward at Premier Group (Birmingham Office)

Not for you?Premier Group offer a referral reward of up to £500 if you can recommend a friend who we successfully place in these roles

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