First Line Analyst
1 week ago
Your new company?
Our client supports companies on their journey to digital transformation. They deliver digital technology to some of the world's greatest organisations.
They deliver full lifecycle maintenance services and on-site technical expertise covering a wide array oftechnology from workplace to network infrastructure and everything in between.
They put productivity, operational efficiency, customer excellence and quality at the heart of everything they do. Their technology enabled mobilised teams provide high quality,scalable expertise and support across a wide range of customers the UK. They are a company where people matter. They are diverse, flexible and open.?Your new role?
Day to day duties and expectationsCall taking; Queue management; Good time keeping?
To deliver outstanding service by understanding users IT and business needs?
To provide centralised advice and support to customer in line with contractual arrangements.?
Flexible working approach due to working hours.?
Be able to deal with upset users from all levels of the business?
Provide single point of contact for users?
Develop and maintain rapport with end users?
Be able to draw on experience to coach both end users and colleagues.What you'll need to succeed?
Good communication skills; Has excellent communication skills and is able to demonstrate customer understanding, empathy, detailed listening and is able to speak with a user in a calm and polite manner; Proven customer service skills; Positive, enthusiasticand supportive; Ability to work under pressure; Effective keyboard skills; Ability to take ownership of incidents and resolutions; Be able to talk and type; Good troubleshooting/ problem solving skills Excellent knowledge of windows trouble shooting skillsand be able to adapt to varying versions and services; Experience of working in a 1st line / 2nd line environment with varying degrees of intensity and difficulty?
Your advantagesWell-established remote & onsite working environments Diverse and Inclusive team High ethos and purpose-driven organisation Opportunity to contract for a reputable and growing organisation What you need to do now?
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
What you need to do now?-
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