Property Administrator

2 weeks ago


High Wycombe, Buckinghamshire, United Kingdom Leaders Romans Group Full time

Job Title:
Property Administrator

Location:
Buckingham**
Brand: Alexander & Co

Salary:
Up to £27,000 OTE inclusive of bonuses

Hours:
Monday-Friday 8.30am-5.30pm

About Alexander & Co**:

Alexander & Co. specialise in residential lettings, sales and property management.

We understand how much property means to our clients, so no matter what you're looking to do - let, rent, sell or buy - we're here to help.


Job Summary and key responsibilities**:


Reporting to the Team Manager/Head of Centre, Leaders are seeking a Property Administrator to join our dedicated and dynamic team based in
Buckingham.

As a Property Administrator, experience is beneficial but not essential. You will play a pivotal role in ensuring our customers receive the highest level of service and support.

You will act as a point of contact for our tenants and landlords, assisting them with inquiries, booking appointments and ensuring a smooth process throughout the tenancy from beginning to end.


Key Responsibilities:

  • You'll be expected to provide excellent levels of both telephone and written communication for the duration of the tenancy
  • Responsible for accepting and understanding tenants maintenance requirements, providing a triage service to try to resolve issue
  • If unable to resolve, then communicate this to the landlord with a solution to the problem and arrange works with dedicated contractor
  • To make regular 'well being' calls to the landlord
  • Working with the property management team to ensure that all works are completed and invoiced with 21 days and updating customers on progress
  • Working with the property management team to ensure that all mandatory compliance / legislation is in place on all properties, if this has not occurred to ensure that company process has been followed
  • Working with the Property Inventory Clerks to ensure all properties have been inspected as required and that landlords and tenants have been fully communicated to in line with company policy
  • Placing calls to all managed landlords and tenants 2 weeks prior to vacation to ensure they understand the check out process and time frames
  • Dealing with non managed deposits who are part of the No Deposit Scheme
  • To ensure check out process is followed and communication is sent out within company process via the Depositary site
  • To work with the team leaders, head of centres and branch network to understand the reason for any lost units
  • To maintain high levels of communication to internal and external customers

What are we looking for:

  • Excellent communication, written and verbal
  • Professional telephone manner
  • Organisational skills, time management and attention to detail
-
Full UK Driving License Required

What we can offer you:

  • Proven track record for career growth and advancement within the company
  • Market leading training and ongoing professional development
  • Access to a diverse portfolio of properties
  • Supportive and collaborative team environment

Benefits:

  • Competitive base salary and additional incentives
  • Quarterly and yearly awards including trips abroad
  • Salary sacrifice pension scheme
  • Generous Holiday allowance, increasing by 1 day per year based on service
  • Excellent Parental leave and newly introduced Fertility policy
  • Staff discounts


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