Volunteer Divisional Secretary

2 weeks ago

East Dereham, Norfolk, United Kingdom SSAFA Full time
This role covers Dereham and surrounding areas.


Would you like to coordinate the local SSAFA service in your area? Do you enjoy working as part of a team? You don't need a military background, just good communication and I.T.

skills. If so, this could be the role for you

What is a Divisional Secretary?
The is a key role involving administration and coordinating people.

As the first point of contact for the division you will play a key part in promoting SSAFA locally, matching clients to volunteer caseworkers and supporting volunteers to get the best outcomes for their clients.


Why do we need you?
We've been supporting the Armed Forces community since 1885.

Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan.


There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families.

Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

We aim to provide financial, practical, and emotional support when it's needed most.

More people than ever before are coming to us for help, and you will be one of the people contacting new clients and getting them the support, they need.


When would you be needed and where would you be based?
This role is about coordination and administration.

As part of your local branch, you might have access to an office, but many volunteers are based at home.

The role would suit someone looking to offer a regular time commitment each week.

What would you be doing?

  • Acting as the first point of contact for SSAFA in the local area
  • Taking enquiries from potential clients and potential volunteers
  • Matching new clients to available caseworkers
  • Supporting caseworkers, particularly new volunteers
  • Working with the local publicity officer to promote SSAFA locally.
  • Providing reports to the local SSAFA branch and to SSAFA's Central Office
  • Maintaining accurate records on our online case management system
  • Coordinating SSAFA Visitors and Helpers (if applicable)
  • Organising local meetings to keep all volunteers up to date with the latest training and information.
  • Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer or fundraiser.
  • Volunteering within the standards and values of SSAFA including observing our policies such as the Volunteering policy and data protection policy (these will be covered in your training and local induction.)


The remit of this role may change over the next 12-18 months depending on the outcome of a trial currently being undertaken.


What can you gain from this volunteering role?

  • Experience of holding a key local role with oversight of all SSAFA activity in the local area
  • Use your skills, knowledge, and life experience to benefit others.
  • Support and friendship from your local SSAFA branch and the wider SSAFA community
  • Experience, training, and skills that you can highlight on your CV and in job interviews.
  • Better physical and mental health studies show that volunteers live longer and experience lower levels of stress and depression

What training and support would you receive?

  • Role specific training to prepare you for your voluntary role confidentiality and boundaries, personal safety, caseworker course, caseworker IT system training, volunteer management case management and quality. The caseworker course takes 3 days and please allow a further day for the other training.
  • Mandatory online training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
  • Access to a range of elearning courses
  • Local induction
  • Support from the branch secretary.
  • Access to the Welfare Team and Volunteer Support Team based at our central office.
  • Reimbursement of outofpocket expenses
  • Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

  • Friendly and approachable people with some experience of coordinating people and admin
  • Good written and spoken English.
  • Ability to be respectful and nonjudgemental with clients, their family, other agencies and SSAFA colleagues.
  • Ability to coordinate a team of people volunteering.
  • Willingness to use our online case management system (this is covered in the training course)
  • Ability to keep within boundaries of the role with regards to reporting any safety concerns etc
  • Reliable attitude, contact clients and volunteers promptly, keep appointments etc.
  • Ability to maintain confidentiality and keep information safely.
  • Access to public transport or a car to travel to meetings, events etc.
We welcome volunteers of all backgrounds, abilities, races, sexual orien

  • Volunteer Divisional Secretary

    6 days ago

    Dereham, United Kingdom SSAFA Full time

    This role covers Dereham and surrounding areas. Would you like to coordinate the local SSAFA service in your area? Do you enjoy working as part of a team? You don’t need a military background, just good communication and I.T. skills. If so, this could be the role for you! **What is a Divisional Secretary?** The is a key role involving administration and...

  • Volunteer Divisional Secretary

    3 weeks ago

    Dereham, United Kingdom SSAFA Full time

    This role covers Dereham and surrounding areas. Would you like to coordinate the local SSAFA service in your area? Do you enjoy working as part of a team? You don’t need a military background, just good communication and I.T. skills. If so, this could be the role for you! **What is a divisional secretary?** The is a key role involving administration and...

  • Volunteer Branch Fundraising Coordinator

    2 weeks ago

    Dereham, United Kingdom SSAFA Full time

    This role covers Dereham and surrounding areas. Could you help to raise vital funds for SSAFA in your local area? You don’t need a military background, just the ability to get on with all kinds of people, some basic I.T skills and good written and spoken English. If you already have some fundraising experience that would be great too but it’s not...

  • Volunteer Visitor

    2 weeks ago

    East Hoathly with Halland, United Kingdom SSAFA Full time

    This role covers Halland and surrounding areas.Would you like to support people who have served in the Armed Forces? You don't need a military background, just patience, and an ability to get on with people from different backgrounds and age groups. If so, this could be the role for you.What is a Visitor?SSAFA Visitors provide support to isolated people...

  • Legal Secretary

    1 month ago

    East Midlands, United Kingdom Duncan & Toplis Full time

    Legal Services | Full-time | East Midlands, Grantham We are looking for a Legal Secretary to join our growing Legal Services team. Duncan & Toplis develop talent and encourage ambitious individuals to progress their careers and expand their professional and personal development, whilst always ensuring we put our values at the forefront of everything we...

  • Medical Secretary

    2 weeks ago

    East Grinstead, United Kingdom Judges Close Surgery - Modality Mid Sussex Full time

    **Job Overview** Modality Partnership Mid Sussex Division has apart-time/full-time vacancy for a Medical Secretary. The postholder will be a high performing administrator who will work to ensure referrals are sent out in a timely manner working at Judges Close Surgery providing a referral service for GPs who need to refer patients on to secondary care. We...

  • Legal Secretary

    2 weeks ago

    East Midlands, United Kingdom Duncan & Toplis Full time

    Legal Services | Full-time | East Midlands, GranthamWe are looking for a Legal Secretary to join our growing Legal Services team.Duncan & Toplis develop talent and encourage ambitious individuals to progress their careers and expand their professional and personal development, whilst always ensuring we put our values at the forefront of everything we...

  • Medical Secretary

    2 weeks ago

    East Grinstead, United Kingdom The Modality Partnership – Mid Sussex Division Full time

    **Modality Partnership Mid Sussex Division** has a full-time/part time vacancy for a Medical Secretary. The postholder will be a high performing administrator who will work to ensure referrals are sent out in a timely manner working at one of the following sites Ship Street Surgery, Judges Close Surgery, Crawley Down Health Centre or Park View Health...

  • Conveyancing AssistantConveyancing Assistant

    2 weeks ago

    East Sheen, Greater London, United Kingdom AJ Chambers Full time £32,000

    The role requires flexibility to meet the needs of fee earners and their secretaries and the Conveyancing Assistant will need to demonstrate the ability to manage themself to be able to prioritise the needs of individuals against the needs of the firm as a whole. The Conveyancing Assistant will also provide secretarial and administrative services for other...

  • School Administrator

    2 weeks ago

    East Horsley, United Kingdom Cognita Schools Full time

    **The Role**: Cognita is an extraordinary group of diverse yet connected schools, spanning sixteen different countries. We share one common purpose: to create an inspiring world of education that builds self-belief and empowers individuals to succeed. With over 100 schools in Europe, Latin America, Middle East, North America and Asia, we employ 15,000...

  • Conveyancing Assistant

    2 weeks ago

    East Sheen, Greater London, United Kingdom AJ Chambers Full time £32,000

    An administrative and fee-earning role which may include responsibility for the distribution of correspondence, document reproduction and matter file management, the ordering of the necessary supplies and services, and assisting fee earners and support staff.The role requires flexibility to meet the needs of fee earners and their secretaries and the...

  • Conservation Keeper

    4 weeks ago

    South East, United Kingdom BIAZA Full time

    Wildwood Trust - South East**Contact**: **Sector**: - Conservation**Type**: - Paid**Contract type**: - Full-time**Salary**: - £20,589 Dependant on experience**1. **Duties** Working closely with the other Conservation Keeper, you will have responsibility for the day to day husbandry of Wildwood’s captive water vole population, dormice, water shrews...

  • Conservation Keeper

    2 weeks ago

    South East, United Kingdom BIAZA Full time

    Wildwood Trust South EastContact:Sector: ConservationType: PaidContract type: FulltimeSalary:- £20,589 Dependant on experience1. Duties**Working closely with the other Conservation Keeper, you will have responsibility for the day to day husbandry of Wildwood's captive water vole population, dormice, water shrews and other small rodents. You will maintain...

  • Insurance Legal Counsel

    1 month ago

    South East England, United Kingdom Cover-More Group Full time

    Be part of our award-winning team! Who we are Cover-More Group is a global specialist and integrated travel insurance, medical assistance, and employee assistance provider with operations across five continents. Cover-More Group is headquartered in Sydney, Australia. In 2017, Cover-More became part of Zurich Insurance Group emerging as the third largest...

  • Plastics Theatre Schedulers/ Admissions Co-ordinators

    2 weeks ago

    East Grinstead, West Sussex, United Kingdom Queen Victoria Hospital NHS Foundation Trust Full time

    Job summary We are currently looking for a self motivated, independent, organised and resourceful Scheduler to work for the Plastics Surgery Department. This is an interesting post, scheduling patients for theatre predominantly for our Plastics surgeons. Reporting to the Team Leader and working closely with the Consultants and Medical Secretaries in...

  • Health and Safety Advisor

    1 month ago

    East Calder, United Kingdom Fusion People Ltd Full time

    Roles: SHEQ Advisor x 5Duration: PermanentLocation options: Haydock, Milnthorpe, Glasgow, Livingston, Birmingham, Newcastle, Aldershot, LeicesterSalary: 45-52K with some flexibility + car/allowance + package DOEIndustry: Civil engineering (Utilities) / InfrastructureWhat they offer:My client is committed to supporting and developing their people to achieve...