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Customer Service Assistant

3 months ago

Leeds, Leeds, United Kingdom Amberlodge Limited Full time

Join our team as a Customer Service Representative where you will play a crucial role in delivering exceptional service to our valued customers.

As a frontline representative, you will engage with customers, handle inquiries, provide product information, and ensure a positive customer experience.


Duties:

  • Respond to incoming customer calls professionally to address inquiries and resolve issues promptly.
  • Demonstrate excellent phone etiquette to ensure positive interactions with customers.
  • Identify opportunities for upselling products or services to meet sales goals.
  • Accurately perform data entry tasks to update customer records and document interactions.
  • Collaborate with team members to address complex customer problems and offer effective solutions.
  • Maintain high standards of customer service to enhance satisfaction levels.

Requirements:

  • Strong communication skills with the ability to convey information clearly and effectively.
  • Familiarity with upselling techniques is advantageous.
  • Ability to analyse situations and provide appropriate solutions.
  • Excellent interpersonal skills for engaging with customers.

Pay:
From £24,266.25 per year

Benefits:

  • Company events
  • Onsite parking
  • Paid volunteer time
  • Transport links

Schedule:

  • Day shift
  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Ability to commute/relocate:

  • Leeds: reliably commute or plan to relocate before starting work (preferred)

Work Location:
In person

Application deadline: 04/07/2024