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Fso-team Lead

3 months ago

London, Greater London, United Kingdom Axiom Software Solutions Full time

Job Description:

Job Description For FSO resource

Desktop/laptop Technician will provide day to day local

ii. Position Responsibilities and Functions

  • Provide first/second level support and problem resolution for customer issues.
  • Work with Third Party Vendors to remediate complex issues as needed.
  • Provide timely communication on issue status and resolution.
  • Maintain ticket updates for all reported incidents (SNOW).
  • Should have basic knowledge of MAC operating system, to support Apple pc users.
  • Install, upgrade, support and troubleshoot for printers, computer hardware.
  • Performs general preventative maintenance tasks on computers, laptops, printers.
  • Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
  • Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
  • Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
  • This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.
13. providing support on mobile devices like iPhones & Androids (installation of device, outlook, teams, company portal and other software)

  • Manage and update the CMDB data regularly
  • Bachelor's Degree or equivalent in Computer Science or related field.
  • Microsoft Certified Professional (MCP) or better.
  • Minimum of 3 years of IT experience.
  • Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
  • Mobile device management including IOS and Android devices, Enterprise encryption solutions (bit-locker), Windows PC/laptop management via Active Directory.
  • Proven analytical, troubleshooting and problem-solving skills.
  • Proven ability to multi-task, effectively determine priorities and meet SLA's.
  • Excellent communication relationship-building and internal customer service skills.
  • Adaptable and flexible in a fast-changing industry and work environment.
  • Willing to work off-hours and weekends when required for projects or emergency support.
  • Work closely with all team members (onsite or offshore).
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