![TIP Trailer Services Netherlands](https://media.trabajo.org/img/noimg.jpg)
Customer Service Account Manager
2 weeks ago
Customer Service Account Manager page is loaded
Customer Service Account Manager Apply locations Knottingley time type Full time posted on Posted Yesterday job requisition id RScope: This Customer Service Manager role is responsible for delivering World Class Customer Service to the UK Tankers accounts. As well as being responsible for delivering excellent customer service the CSM is responsible for managing the maintenance budget (Operational Plan & Customer CV) and rebills. The Manager will work closely with the Customer Service Leader to achieve the set targets for the Customer Service Center (CSC).
Responsibilities:
Profitable Growth
The Customer Service Manager needs to manage the planned margins/CV.
- Achieve the planned margins/CV
- Manage margins to identify improvements and execute on Margin Improvement Plans, by facilitating quarterly basis Contract reviews. Develop action plans to fix if margins are missed.
- Identify vendor insource opportunities.
- Create and maintain Service Level Agreement per customer for vendors.
- Identify internal and external process improvements.
- Achieve targets on Cost per Maintained Unit on Rent (CPMUOR) according to Operations Plan (Long Term Lease).
World Class Customer Service
The Customer Service Manager needs to manage the execution of the accounts.
- All rates are accurate and up to date in business applications. Make sure the correct account is used.
- Define and execute action plan from customer visit.
- Create and maintain contract, own actions to drive margin, improved service delivery & KPI improvements
- Execute & maintain Statement of Work.
- Delinquency management & review with credit control as appropriate.
- Execution of Asset Management related tasks.
- Responsible for weekly reporting on department KPI's (including NPS, MY intelligence accuracy etc.).
The Customer Service Manager needs to demonstrate understanding and drive improvements of customer satisfaction.
- Happy calls or monthly/quarterly visits for customers in portfolio.
- Act on Net Promoter Score Operations items to drive improvements.
- Complaint management - Identify trends and improvements.
- Credit notes trend analysis and improvements – drive credit notes to
-
Customer Service Advisor
2 weeks ago
Knottingley, Wakefield, United Kingdom JS Recruitment Full timeElevate Your Career as a Customer Service AdvisorImagine being the maestro of customer happiness, the troubleshooter extraordinaire, and the ultimate voice of a leading brand.This leading organisation are known for its commitment to quality, innovation, and customer satisfaction. They take pride in delivering top-notch products that serve the needs of their...
-
Customer Service Team Leader
2 weeks ago
Knottingley, Wakefield, United Kingdom TotalEnergies Marketing UK Limited Full timeWe are currently looking for an ambitious and experienced Customer Service Team Leader to join our team in Ferrybridge. This role is based at our Lubricants plant, supporting customer service activities by directing and overseeing a team of 8; resolving customer questions and complaints, participating in project work and developing programs and procedures to...
-
Logistics Services Warehouse Management System
2 weeks ago
Knottingley, Wakefield, United Kingdom Ardagh Group Full timeLogistics Services WarehouseManagement System Controller (Temp-Perm)Knottingley, Head OfficeRole descriptionA temp-perm opportunity has arisen to build our Logistics team, initially for a 6-month period with a view to be made permanent. This role is central to providing market-leading customer service, operating within our third-party logistics warehousing,...
-
Supply Chain Services Planner
2 weeks ago
Knottingley, Wakefield, United Kingdom TotalEnergies Marketing UK Limited Full timeTotalEnergies is a multi-energy company that produces and markets fuels, natural gas and electricity. Our 100,000 employees are committed to better energy that is more affordable, more reliable, cleaner, and accessible to as many people as possible. We now have an exciting opportunity for an experienced supply chain professional to join out team based in...
-
Sales Administrator
2 weeks ago
Knottingley, Wakefield, United Kingdom Edwards & Pearce Limited Full timeOur client is looking for an experienced Administrator to join their team in Knottingley. The position is a one month temporary contract which may be extended. You will be working solely from the company office. The successful applicant will need to be a highly motivated individual with exceptional administration skills.THE ROLE:Input of customer orders,...
-
Conference and Events Manager
2 weeks ago
Knottingley, Wakefield, United Kingdom Leeds City Council Full timeDelta Academies Trust are looking to appoint a Conference and Events Manager to join our academy in September 2024 on a full time, permanent basis. Do you want to work for a Trust that is transforming educational outcomes for students in some of the most deprived areas in the North of England? If so, this could be the role for you. Your new role As...
-
Sales Administrator
2 weeks ago
Knottingley, Wakefield, United Kingdom Edwards & Pearce - Doncaster Full timeOur client is looking for an experienced Administrator to join their team in Knottingley. The position is a one month temporary contract which may be extended. You will be working solely from the company office. The successful applicant will need to be a highly motivated individual with exceptional administration skills.THE ROLE: Input of customer orders,...
-
Night Shift Supervisor
2 weeks ago
Knottingley, Wakefield, United Kingdom TC Facilities Management Full timeAbout The Role:TC Facilities Management are currently recruiting for a Night Shift Supervisor to manage an on-site cleaning team in a busy distribution centre.Days: Sunday - ThursdayHours: 10pm - 6amRate of pay: £12.85 per hourThis role is temporarily based at:Great North Road, Knottingley, Yorkshire, United Kingdom, WF11 0ABIn September the role will move...
-
Trainee Plant Mechanic
2 weeks ago
Knottingley, Wakefield, United Kingdom LC Plant Services LTD Full timeWe are looking for 1 Trainee Plant Fitter to join our growing team.The role is mobile, working on various types of construction sites for our customers. We carry out repairs and servicing on all types of plant machinery from small tools, customer's fleet of van's to big plant machinery (excavators, dumpers etc). We mainly serve the Yorkshire area, but do...
-
Transport Admin Clerk X2 Vacancies
2 weeks ago
Knottingley, Wakefield, United Kingdom Pertemps Network Group Full timeJob Description:Pertemps have an exciting opportunity for2x transport Clerk to work out of a National Distribution Centre situated in Ferrybridge, Knottingley, West Yorkshire. This is Working on behalf of our client who specialise in the retail logistics industry and are global leaders in this field.1x Position Monday to Friday Start 04:00am to 12:00 Midday...
-
Design Draughtsperson
4 weeks ago
Knottingley, Wakefield, United Kingdom Pontem Recruitment Full timeThe company Our client, an esteemed UK construction materials company founded in the 1950s based in Knottingley, stands as a prominent independent concrete product manufacturer. Operating strategically positioned manufacturing plants and efficient national distribution, their dedication to customer satisfaction and ongoing product development establishes...
-
Design Engineer
4 weeks ago
Knottingley, Wakefield, United Kingdom Pontem Recruitment Full timeThe company Our client, an esteemed UK construction materials company founded in the 1950s based in Yorkshire, stands as a prominent independent concrete product manufacturer. Operating strategically positioned manufacturing plants and efficient national distribution, their dedication to customer satisfaction and ongoing product development establishes them...
-
Dental Receptionist
2 weeks ago
Knottingley, Wakefield, United Kingdom HILLTOP DENTAL PRACTICE Full timeJob descriptionAt the Hill Top Dental Practice we offer complete dental services through NHS treatment and private treatment.We're looking for a trustworthy, hardworking, reliable individual. To join our friendly team.You need to be motivated, organised, and a good communicatorA quick learner who is willing to take things on boardHave a 'can do approach'Team...
-
School Site Officer
2 weeks ago
Knottingley, Wakefield, United Kingdom Syncord Education Full timeSyncord Education are working on behalf of a primary academy in Knottingley to recruit a site supervisor on a permanent basis.Daily Tasks:Morning duties - unlock gates and entrance doors, check that the premises have not been disturbed, open windows as required, switch on water heaters, check the boiler room and heating system to make sure it is in working...
-
IT Transformation Programme Lead
2 weeks ago
Knottingley, Wakefield, United Kingdom Real Life Options Full timeIT Transformation Programme LeadSalary £50,000 to £55,00 per annum based on experienceReal Life Options are a non for profit Charity who have a personal centred support approach helping and assisting people to live a fulfilled life. Real Life Options are now looking to fill the role of IT Transformation Programme Lead to deliver the strategic IT...
-
Returnable Packaging Coordinator
2 weeks ago
Knottingley, Wakefield, United Kingdom Stoelzle Flaconnage Full timeWe have a new exciting opportunity for a Returnable Packaging Coordinator to join our plant based in Knottingley.The Returnable Packaging Coordinator is responsible for the operational management of the returnable packaging materials in line with the agreed service levels and Logistics rules, standards and procedures in order to fulfil customer demand and...
-
Cleaner
2 weeks ago
Knottingley, Wakefield, United Kingdom TC Facilities Management Full timeAbout The Role:***Afternoon Shift CleanerWorking 5 out of 7 days2pm - 10pm£10.85Duties include: Cleaning of a huge warehouse space, duties will vary on a daily basis You must be able to work to deadlines and prioritise Excellent attention to detail is required Required to work independently or in a small team Customers may be on site so you need to be...
-
Finished Products Inspection Assistant
2 weeks ago
Knottingley, Wakefield, United Kingdom Ardagh Group Full timeFinished Products AssistantRole DescriptionTo proactively monitor quality and be responsible for the finished products operations within the Cold End.Key responsibilities of the role will include:Promote Health, Safety & Wellbeing of employees within the department. Monitoring the departments performance and address quality issues by providing technical...
-
Care Assistant Role in Knottingley, Castleford
2 weeks ago
Knottingley, Wakefield, United Kingdom Reed Social Care Full timeREED are currently recruiting temporary care assistant in a 24 bed residential home in Knottingley, Castleford. The purpose of this roles is to care for adults, age 65+, specialising in care services for people with dementia.This is a 10 week contract and you must be available for the full 10 weeks.Hours: 37 hours per week- Shifts: 06:4- 14:45 or 14:00 -...
-
Transport Planner
2 weeks ago
Knottingley, Wakefield, United Kingdom Aqumen Business Solutions Full timeWe have a fantastic opportunity for an experienced Transport Planner to join a well-established and highly regarded business based in Knottingley.As a Transport Planner you will play a key role in the distribution of finished product and the bringing in of raw material to the factory.Responsibilities of the Transport Planner include:Responsibilities: To plan...