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Data Insights Manager
3 months ago
Overview
Data Insights Manager - London, Milton Keynes, East Kilbride (Hybrid)
Our client is looking for someone to curate and maintain the IT Service Management Data Model and work with Product Teams and ITSM Capabilities to collate data from across site, ensuring data quality and coherence.
You will enable and support the organisation to deliver reporting and management information including sustainability considerations to senior leadership to support in insights driven decision making.
As Data Insights Manager you will be responsible for:
- Developing and maintaining Data Insights processes, policies, procedures
- Curating the ITSM Data Model, ensuring that data is of an appropriate quality, coherence, and relevance
- Working with Product Teams to build Service Models and databases which will feed into the wider Data Model
- Supporting Product Teams and ITSM Capabilities to use the Data Model for Data Insights and service reporting via best practice, tools, and templates
- Providing support and guidance to Product Teams and ITSM Capabilities in using the Data Model for Data Insights and service reporting via best practices, tools, and templates
- Supporting in data analysis to support the development of strategic roadmaps and Policies including sustainability agendas
- Supporting Sustainability meetings and the submission of STAR reports within compliant timeframes
- Signposting the IT Service Management organisation to Data Insights best practice, tools, and templates
- Proactively focusing on continuous improvement of self and service, working with others to improve the user experience, simplify processes and improve efficiency of IT Services to enable diplomatic, development and consular work around the world
- Communicating Analysis and Insight (relevant skill level: working)
- Performance Measurement (relevant skill level: working)
- User Centred Analysis (relevant skill level: working)
- Understanding Constraints (relevant skill level: working)
A mix of the above will be considered - your attitude, effort levels and drive are the main attributes we are looking for.
AEJ Consulting Limited is acting as an Employment Agency in relation to this vacancy.
