Customer Service Advisor

2 weeks ago


Skelmersdale, Lancashire, United Kingdom Page Personnel - UK Full time
Permanent, full time role with great benefits

  • Great environment, positive culture and progression opportunities

About Our Client:

This company is a large-scale industrial and manufacturing firm.

With a notable reputation for producing high-quality products and maintaining excellent customer relationships, they pride themselves on their robust and efficient customer service department.


  • Addressing customer inquiries and issues promptly and professionally.
  • Collaborating with the team to achieve departmental goals and customer satisfaction.
  • Contributing to the development of customer service policies and procedures.
  • Maintaining a high level of product and industry knowledge.
  • Escalating complex issues to the relevant teams or managers.
  • Documenting customer interactions and feedback for continuous improvement.
  • Participating in training and development activities to enhance skills and industry knowledge.

The Successful Applicant:

A successful Customer Service Advisor should have:

  • Exceptional communication and interpersonal skills.
  • A customercentric approach and a problemsolving mindset.
  • The ability to work effectively in a team environment.
  • Proficiency in using customer service software and social media platforms.
  • An understanding of the industrial/manufacturing industry.

What's on Offer:

  • A competitive salary range of £23,000 to £25,000 per year.
  • Comprehensive training and development opportunities.
  • A rewarding role in a supportive and professional working environment.
  • A generous holiday leave policy.
  • The opportunity to make a difference in a largescale industrial/manufacturing company.
  • Contact
  • Amy Parry
  • Quote job ref
  • JN
  • Phone number


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