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Vp Customer Service Advisor

3 months ago

Skelmersdale, Lancashire, United Kingdom Page Personnel Secretarial & Business Support Full time
Our client is looking for enthusiastic and friendly person for their customer service team.

As a customer service representative you will be the first point of contact for their online customers, helping them to place orders, check delivery timescales andwith any general questions or queries they may have.

If you enjoy problem solving and delivering great customer service then this is the role for you

Client Details


Our client is one of the largest bathroom retailers in the UK, and are dedicated to providing their customers with the best possible journey from start to finish.

They are committed to making things smooth and simple for their customers and would not beable to do this without their amazing teams, so every individual truly does count.

You will be encouraged to grow in all areas of your job role and any new ideas and unique perspectives will be greatly respected so that the company can grow alongside you.


Description

Responsibilities will include:

  • Answering customer queries via our live chat system
  • Effective after sales support
  • Management of your own daily work to ensure maximum efficiency
  • Building on your expertise and the best practice.

Profile
As a Customer Service Representative, your key skills should include:

  • Excellent communication skills and telephone manner
  • Quick and accurate typing skills
  • The ability to work in a fast paced office environment as part of a rapidly growing team
  • Excellent numerical and IT skills; the ability to utilise the inhouse computer systems
  • Flexibility to adapt well to change and the ability to use your initiative to resolve issues

Job Offer
Our clients new head office is recently refurbished it is a clean and modern working environment.

They regularly take part in organised charity events in and outside the office that our employees love to take part in, from bake sales to Christmas JumperDay, everyone has a fun time and we raise money for good causes too Other benefits include:

  • Free onsite parking
  • Free tea and coffee
  • Employee discount
  • Friends and Family Discount
  • Free gym facilities
  • Discounted fresh food on site
  • Employee Assistance Programme
  • Discount and recognition platform
  • Enhanced Maternity and Paternity Pay
  • 33 days Annual Leave