Customer Relationship Management Specialist

2 weeks ago


Glasgow, Glasgow City, United Kingdom Head Resourcing Full time
Job Description

CRM Analyst (Hybrid 2 days per week in Glasgow)

Head Resourcing is pleased to be working with one of the UK's leading pensions and mutual funds companies, seeking a CRM Analyst. This pivotal role enables individuals from non-technical backgrounds to create software applications, automate processes, and develop digital solutions using low-code or no-code platforms such as Creatio. Citizen Developers utilise their Customer Service and/or Back Office knowledge and creativity to boost operational efficiency, innovate business processes, and spearhead digital transformation initiatives.

Key Responsibilities:

  • Solution Design: Partner with business stakeholders to understand their requirements and design software solutions or automation workflows using low-code/no-code platforms.
  • Application Development: Create and tailor applications, interfaces, and workflows to meet specific business needs without needing extensive coding skills, using user-friendly development tools.
  • Process Automation: Identify opportunities for automation and develop workflows to streamline tasks, minimise manual efforts, and enhance overall productivity.
  • Testing and Quality Assurance: Perform comprehensive testing of developed solutions to ensure they function correctly, are user-friendly, and comply with company standards and best practices.
  • Deployment and Maintenance: Roll out applications and automation solutions into production environments and provide ongoing support, troubleshooting, and maintenance as required.
  • Collaboration and Communication: Collaborate with cross-functional teams, including IT professionals, business analysts, and end-users, to gather requirements, solicit feedback, and ensure alignment with business objectives.
  • Continuous Learning: Keep up to date with emerging technologies, industry trends, and best practices in low-code/no-code development to continually enhance skills and capabilities.
  • Governance and Compliance: Follow company policies, data security guidelines, and regulatory requirements while developing and deploying software solutions.

Qualifications and Skills:

  • In-depth understanding of business processes and workflows within the Life/Pension/Insurance sector or similar industries.
  • Experience with low-code/no-code development platforms such as Creatio, Microsoft Power Apps, Appian, Mendix, or similar tools is desirable but not mandatory if willing to learn and possess the right aptitude.
  • Basic knowledge of programming concepts and databases is a plus, but not essential.
  • Strong problem-solving skills with the ability to translate business requirements into technical solutions.
  • Excellent communication and interpersonal skills to collaborate effectively with diverse stakeholders.
  • Self-motivated with a passion for learning and innovation.
  • Ability to work independently and handle multiple projects concurrently.

Salary:

£36.5-42k

Hybrid working:

2 days per week in Glasgow

If this sounds like you we would like to hear from you.



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