Conference and Events Planner

2 weeks ago

London, Greater London, United Kingdom Oxygen People Full time
Prestigious Sports Venue -Conference & Events Planner

One year maternity cover
- rare opportunity to receive a high level of support and training in an exceptionally large venue

OVERALL PURPOSE OF THE ROLE


The primary objective of the role is to provide a quality, market leading and customer orientated service through effective administration and customer service techniques.

This role is required to co-ordinate all bookings, to proactively selling and exceeding customer expectation; to consistently ensure the highest standards of accurate and timely customer, staff and management information; and to ensure all administration is accomplished effectively and accurately in order to provide a seamless handover to the Operations team.


Key Responsibilities

  • Ensure the safe and secure operation of all operational activities on behalf of all stakeholders
  • Ensure that all legislative and TEL operational procedures and standards are applied to provide a consistent and safe service and product for all compass employees and customers
  • To be polite, professional and friendly at all times with customers, clients and colleagues
  • To ensure the highest level of customer care is adhered to at all times
  • To demonstrate a cando attitude towards individual customer requests and strive to exceed customer expectations
  • To maximise all sales opportunities through selling techniques
  • To acquire a good knowledge of all products in order to be able to advise individual customers on their product choice
  • To actively gain customer feedback, passing information gained, on to your line manager.
  • To conduct customer show rounds to maintain and develop relationships with key clients
  • To always look out for opportunities to develop our service
  • As part of our commitment for continuous improvement and innovation, all colleagues are encouraged to seek ways to improve work activities and promote efficiency
  • Ensure all event information is entered into Ivvy to the required company standard and handed over in good time to the Operations team
  • Be prepared to assist colleagues in a willing and positive manner including assisting with other duties as required
  • Be prepared to attend all relevant training sessions and meetings
  • To promote TEL and maintain a positive company image

Operational Excellence

  • To make sure you are aware of, and meet the legal and Company requirements for fire, safety, health and hygiene
  • To report health and safety issues to your line manager, including all accidents and near misses
  • To promote good safety habits and methods of work
  • Personally event coordinate commercial corporate and private conferences and events
  • To collate completed work orders, floor plans, and monthly schedules on a weekly basis for the operational C&E meeting
  • Booking of miscellaneous event requirements and raising purchase orders
  • Provide administrational support to the operations department including but not restricted to producing signage, event menus, table plans, place
  • Ensure that relevant and pertinent information is provided to the accounts team in a timely manner
  • Positively support the TEL relationship with Marriott hotels through consistent coordination of their events

Person Specification

  • Passion for the events industry
  • A level standard education
  • Have a sound and demonstrable knowledge of food and drink
  • Excellent command of written and spoken English
  • Competent in using MS Excel, Word, Power Point and Outlook

Essential

  • Good verbal communication skills in order to be able to liaise with a wide range of visitors to your work area
  • Knowledge of events booking system, specifically Ivvy would be preferable.
  • Able to prioritise with excellent organisational and time management skills
  • Professional and confident telephone manner and excellent communication skills
  • Ability to take initiative when required and resolve potential problems quickly
  • Professional, presentable, efficient, selfmotivated individual
  • Self-Confident, assertive, flexible and approachable
  • Strong, demonstrable administrative skills

Salary:
£30,000.00 per year

Benefits:

  • Company pension
  • Employee discount
  • Free or subsidised travel
  • Life insurance
  • Private medical insurance

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme

Ability to commute/relocate:
- london: reliably commute or plan to relocate before starting work (required)

Experience:

- event Coordinator: 1 year (required)

Work Location:
One location

Reference ID:

OCEPTW

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