Catering Operations and Performance Executive

2 weeks ago

Longford, Telford and Wrekin, United Kingdom British Airways Full time

As the nation's flag carrier, we take great pride in connecting Britain with the world and the world with Britain. It's something we've been doing for over 100 years, ever since we launched the world's first international scheduled air service between London and Paris. This originality has been in our blood since day one. It's the spirit we share with the people that fly with us, our partners, and our colleagues. So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make. We know great things can happen when you're inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

The role:

An exciting opportunity to join British Airways as a Catering Operations & Performance Executive on a part time / job-share basis has arisen. Working with our wider Catering and Airline Operations teams, you will focus on a variety of key performance areas, ensuring our exceptional customer experience is delivered across the globe.

What you'll do:

  • Observe, audit and measure the performance of our catering suppliers, from ramp to kitchens.
  • Support and track daily activities, and liaise with our suppliers to ensure they have the information and tools they need to succeed.
  • Lead product and network changes, ensuring projects are delivered successfully and in a timely manner.
  • Assist with invoicing and financial reconciliation.

What you'll bring to British Airways:

  • Excellent communication and negotiation skills.
  • Strong attention to detail and organisation skills.
  • Curiosity and a passion for delivering excellent customer service.

Your experience:

  • Experience working in a complex, operational environment is desirable.
  • Full training will be provided, including food safety, airline security and airside driving.

What we offer:

We believe that all the people who work with us should feel valued for the part they play. It's one of the reasons our rewards go far beyond a competitive salary. From the day you join us, you'll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You'll also receive up to 30 discounted 'Hotline' airfares per year for yourself, friends, and family. At British Airways you'll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress. We never stand still, and we don't expect our people to either.

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we're committed to creating a culture where everyone feels that they can be themselves. We're looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.

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