Planner

2 weeks ago

Gainsborough, United Kingdom Acis Group Full time
Who are Acis?


We are a welcoming and friendly organisation who own and manage more than 7,000 properties across the East Midlands and Yorkshire and the Humber, helping thousands of people in our communities every single day.

This includes homes for affordable rent, homes for students and homes for older people. We even develop new homes to help people get on the property ladder. In addition to this, we provide Student accommodation.

We support over 4000 learners a year with everything from entry level qualifications, arts and wellbeing courses through to employability support to help people fulfil their potential.

This is through Riverside Training, our employment and skills team, and CLIP, an education provider.


Here's what Planning Manager, Sarah has to say about the role: "This is an exciting and varied role, giving you the freedom to grow and develop your skills.

You will be empowered to be proactive in your approach to planning repair work and putting the customer at the forefront of everything you do.

This is a great opportunity to join an amazing and welcoming team who thrive through the day to day of negotiating, logical thinking and working in a fast paced environment.

"

Being part of the Acis team, youll get :
Generous holiday entitlement 25 days leave plus bank holidays
Enhanced pension contributions up to 10%
The opportunity to undertake professional training, funded by us.
One days paid leave a year for volunteering work (in addition to your Annual leave entitlement)
Staff benefits with Paycare A health and benefits scheme giving you support and contributions towards various health benefits such as counselling, eye tests, vaccinations and much more
Benefits with Acis Perkz a discount scheme giving you savings off hundreds of schemes including discounts on your coffee, weekly shop, days out and much more
Employee recognition scheme, where we celebrate and award our Stars within Acis, including gift vouchers
Long service awards for our loyal employees
Cycle to work scheme
Enhanced sick pay scheme
Enhanced maternity and paternity scheme to support you and your family
Employee Assistance Programme to give you confidential advice and support, when you need it
Professional membership subscription to support your continuous professional development
Death in service benefit

Asa Planner, a typical daymight include:
Optimisingengineersdiaries to ensure maximum productivity, ensuring that all appointments are made and kept by engineers.
Ensure jobs areallocatedand deployed via the scheduling system in an efficient manner.

Monitor job completion rates and ensure all jobs are scheduled and completed within their target date,assistingengineers to meet aminimum average daysto complete a repair.

Providing assistanceand support to stakeholders.
Ensuring all policies, processes and legislative requirements are followed.
Being responsible forworkload planning using automated and manual systems.
Administering previously completed works, including entering data intosystems
Responding to multi-channel enquiries, using job notes and logging actions into the job management systemand repair delivery system
Making changes to engineer diaries to reflect alteration in needs andavailabilities
Taking ownership when prioritising work,taking into accountbusiness and customer needs that may fall outside of the normalworkflow
Sensitively handling personal and confidential information
Taking responsibility for resolving customer queries and updating relevant systems using the customer relationship manager system or over the phone
Ensuring cyclical servicing works are carried out within strictprotocols
Ensuring engineers are made aware of any parts or equipment they may need to carry out theirtasks
Communicating with customers to keep themupdated
Liaising with contractors including asking for quotes,allocatingworkand passing allappropriate information
Raising purchase orders for engineers and contractors

Some of the experience/skills we need to consider you:
The ability to understand and implement a successful process of methodical working (experience in scheduling or planningadvantageous)
Experience of using various Microsoft programmes, particularly Excel and Outlook
The ability to communicate effectively across all work streams using a variety of communicationmethods
Being able to work as part of a team or on your own to achieve the requiredoutcome
Logical thinking
Must be able to work in a pressured and fast paced environment and prioritiseeffectively
A proactive forward-thinking approach
Resilience. Working in a planner role can be challenging but rewarding,youllbe helping to bring real change to our customers lives.

What will make you stand out from the crowd:
Use ofHousing management Systems to manage workflowand end to end repairs scheduling system.
Experience of dealing with customers either face to face or over the phone.
Ability to negotiate with customers and engineers to achieve the business needs.


As soon as a suitable candidate is found for this role we reserve the right to close the job advert ahead of the closing date, so please do not delay in submitting your application.


Acis are committed to equality and diversity, are a proud member of disability confident and welcome applications from any applicant who feel they hold the essential skills to fulfil the role.

We recognise that people need flexibility in their role and were happy to discuss flexible working options with the successful candidate and any adjustments for interview that are required.


REF
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