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Application Support Engineer

3 months ago

Knaphill, Surrey, United Kingdom Pyramid Recruitment Ltd Full time
Application Support Engineer (2nd Line)

Location:
Woking (2 days in the Woking office, 3 days remote)

Type:
Full-time, Permanent

Salary:
Up to £35,000 DOE
Pyramid are working with a growing fintech company in Woking, looking to add to their support team.

This role offers the opportunity to be a part of a growing organization, contributing to the support and maintenance of bespoke software solutions for clients on a global scale.


Responsibilities:

  • Collaborate with an established team of support engineers to provide second-line support for proprietary software applications.
  • Troubleshoot and resolve technical issues reported by clients, ensuring timely and effective solutions.
  • Utilize ticketing systems to manage and prioritize support requests, maintaining accurate and up-to-date records.
  • Execute SQL queries and analyse database structures to address and rectify data-related issues.
  • Communicate proactively with clients, offering clear explanations of technical solutions and updates on issue resolution progress.
  • Participate in continuous improvement efforts by identifying recurring issues and suggesting process enhancements.
  • Contribute to the development and maintenance of comprehensive support documentation.

Requirements:

  • Prior experience in a support role, demonstrating a solid understanding of customer-centric support principles.
  • Proficiency in ticketing systems to effectively manage and track support requests throughout their lifecycle.
  • Strong knowledge of SQL, capable of querying databases and diagnosing data-related problems.
  • Hands-on experience in supporting software applications, ideally in a fintech or related industry.
  • Excellent communication skills, both written and verbal, enabling effective interaction with clients and internal teams.
  • Problem-solving aptitude and a proactive approach to troubleshooting technical issues.
  • Ability to work independently and collaboratively within a team environment.
  • Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.

Benefits:

  • Hybrid work model.
  • Competitive salary package, up to £35,000 depending on experience.
* 25 days Off, in addition to bank holidays and your birthday off.

  • Access to life insurance coverage.
  • Private health care benefits.
  • Pension scheme.
  • Engage in staff socials #J-18808-Ljbffr