Higher Clerical Officer

2 weeks ago


Wishaw, North Lanarkshire, United Kingdom NHS Scotland Full time
We are looking to recruit a full-time, Higher Clerical Officer for the Surgical Department at University Hospital Wishaw.

JOB PURPOSE

  • The post holder is required to provide a comprehensive reception and administrative service within the Acute Emergency Department ensuring patients are admitted to the department, efficiently and accurately recording demographics, and details of injury/illness, and providing a high level of customer care. The post holder will also liaise closely with the Emergency Department clinical and nursing team, supporting them and ensuring nursing staff are informed if a patient is in obvious distress. The post holder will also liaise closely with the Scottish Ambulance Service, and other relevant departments to ensure an efficient and effective service provision.
  • As a first point of contact, the post holder will provide a friendly, respectful and efficient service to patients, relatives and visitors either face to face or by telephone. The post holder will receive patient enquiry calls for the hospital, answering and redirecting as necessary.
  • The post holder will undertake the scanning process for Emergency Department paper records, to ensure good data quality of the scanned electronic patient record.

KNOWLEDGE, TRAINING AND/OR EXPERIENCE REQUIRED TO DO THE JOB

  • Educated to SVQ III or equivalent or Highers or equivalent experience with previous NHS Administrative experience
  • Excellent customer care skills and good interpersonal skills, including an ability to communicate effectively and empathetically with patients and staff at all levels.
  • Computer literate and good keyboard skills.
  • Experience in multitasking as the post holder is responsible for activities such as answering queries, progress chasing, and taskrelated problem solving, all acquired through experience and vocational learning.
  • Knowledge of Confidentiality and Data Protection.
  • Knowledge of handling and moving skills.
  • Ability to work as part of a team and on own initiative (working alone).
  • Knowledge of processes to enable working across a range of systems including outpatient and waiting list systems.
  • Knowledge of processes to enable appropriate booking of clinics, and system knowledge to enable cancelling and rebooking of appointments as requested.
  • The ability to multitask at all times ensuring the smooth running of the A&E reception at all times 24/
  • Understanding and working knowledge of Data Protection while dealing with police, ie what information can be released.
  • Understanding and working knowledge of medical terminology.
  • Ability to work under constant pressure.
'In NHS Lanarkshire we are committed to recruiting a workforce that fully reflects the diverse make-up of our society. A place where every individual can thrive, develop and succeed based on skill, knowledge and talent, regardless of race, disability, gender, sexual orientation, care experienced* or any other dimension that can be used to differentiate people from one another.

  • Careexperienced applicants are people who live/have lived with foster parents/kinship carers or who live/have lived in a residential children's setting/secure unit.'


Whilst this advertisement may be for a specific post(s) in a particular location, applicants who are shortlisted for interviews may be considered for similar vacancies in alternative locations.

Please note for all vacancies where a driving licence is required this must be a full UK/EU/EEA licence

NHS Lanarkshire Recruitment Website
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