Customer Service Executive
6 days ago
CILEX is offering an exciting opportunity to join our team dedicated to delivering the best possible experience for our members and customers.
The role
- To provide advice, guidance and support to members and customers
- To understand customer requirements and address those needs in a clear and concise manner
- To sell associated products and services which meet customers' needs
- To support the delivery of online services including the shop and portals
- To support the maintenance and cleansing of all customer data.
- To provide positive interventions which add value for customers
- To develop relationships with key business accounts
- To collect and collate customer insights
What we're looking for
Essential Experience
- Educated to Level 2/GCSE A C standard or equivalent English Language and Maths.
- Experience of working in a multiproduct customerled environment with experience of customer needs analysis and solution development
Desirable Experience:
- NVQ Level 2 or above in Business Administration.
- Experience of working within a professional body within a regulated sector.
- Experience of working within the legal sector.
- IAG Qualification L2
What we can offer
- Remote Working
- Competitive Pension Scheme
- Generous Annual Leave Allowance
- A Health and wellbeing focus
- Access to our training and development Learning Hub
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