Customer Service Executive

6 days ago


Bedford, Bedford, United Kingdom Chartered Institute of Legal Executives Full time
Are you an experienced provider of excellent customer service, who enjoys dealing promptly and effectively with enquiries, and supporting people on their customer journey?


CILEX is offering an exciting opportunity to join our team dedicated to delivering the best possible experience for our members and customers.


The role

  • To provide advice, guidance and support to members and customers
  • To understand customer requirements and address those needs in a clear and concise manner
  • To sell associated products and services which meet customers' needs
  • To support the delivery of online services including the shop and portals
  • To support the maintenance and cleansing of all customer data.
  • To provide positive interventions which add value for customers
  • To develop relationships with key business accounts
  • To collect and collate customer insights

What we're looking for

Essential Experience

  • Educated to Level 2/GCSE A C standard or equivalent English Language and Maths.
  • Experience of working in a multiproduct customerled environment with experience of customer needs analysis and solution development

Desirable Experience:

  • NVQ Level 2 or above in Business Administration.
  • Experience of working within a professional body within a regulated sector.
  • Experience of working within the legal sector.
  • IAG Qualification L2

What we can offer

  • Remote Working
  • Competitive Pension Scheme
  • Generous Annual Leave Allowance
  • A Health and wellbeing focus
  • Access to our training and development Learning Hub


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