Customer Success Executive
1 week ago
Customer Success Executive
Who we are?
As a
Customer Success Executive, you'll be partnering with our customers and responsible for the success of their accounts.
Your goal is to ensure that we provide an awesome customer experience, drive adoption, create new opportunities and maximise customer retention and referrals.
About the role:
- Responsible for managing a portfolio of Verifile's ex existing customers made up of SME to midmarket organisations
- Develop an understanding of the customer's business and how Verifile can add value to their organisation, identifying opportunities for upselling and cross selling
- Onboard new customers and provide training on how to use our services and technology effectively
- Advise our customers on how to improve their performance, reduce their hiring risks and increase their return on investment.
- Work closely with other areas of the business to find solutions for any issues
- Participate in regular customer review meetings
- Support in responding to queries and questions from clients from within the service mailbox
- Analyse data and results from the Verifile system to guide discussions and product and customer success improvements
The must haves:
- Previous professional experience in a Customer Success or Account Management role.
- Experience building and maintaining strong relationships with customers
- Passionate about customer experience, happiness, and satisfaction.
- A track record of delighting customers, expanding revenue, and mitigating customer churn
- Excellent at collaborating with others (including Marketing, Sales, and Technology colleagues), working directly with customers to achieve success, communicating with fellow team members, and identifying additional opportunities.
- Tech savvy with experience of implementing software on an accountbyaccount basis
- Degree level, diploma or equivalent education preferred
- The ability to work in a fastpaced environment, working across multiple clients at any one time
Desirable:
- Experience of working within the HR /HR Tech space
We'd also love you to:
Ensure that the company values are reflected in your own work and behaviour
: Leadership, Partner
Human, Relentless and Flexible
What's in it for you:
Every member of our team at Verifile is valued, which is why we support their wellbeing fully with a range of benefits to help them thrive both inside and outside of work.
Sound Exciting?
- All our employees will be required to undergo background screening to BS7858 standards.
- Be Yourself: _ _We're building a place where everyone feels comfortable and is empowered to bring their individuality to work. A place where everyone feels safe to share their experience and know that their individual voice will be heard, valued and respected. We value all cultures, backgrounds and experiences, and we truly believe that diversity drives creativity and innovation. Join our community and help us make the World a more honest and safe place to work_._
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