Customer Success Executive

1 week ago


Bedford, Bedford, United Kingdom Verifile Full time

Customer Success Executive
Who we are?
As a
Customer Success Executive, you'll be partnering with our customers and responsible for the success of their accounts.

Your goal is to ensure that we provide an awesome customer experience, drive adoption, create new opportunities and maximise customer retention and referrals.


About the role:

  • Responsible for managing a portfolio of Verifile's ex existing customers made up of SME to midmarket organisations
  • Develop an understanding of the customer's business and how Verifile can add value to their organisation, identifying opportunities for upselling and cross selling
  • Onboard new customers and provide training on how to use our services and technology effectively
  • Advise our customers on how to improve their performance, reduce their hiring risks and increase their return on investment.
  • Work closely with other areas of the business to find solutions for any issues
  • Participate in regular customer review meetings
  • Support in responding to queries and questions from clients from within the service mailbox
  • Analyse data and results from the Verifile system to guide discussions and product and customer success improvements

The must haves:

  • Previous professional experience in a Customer Success or Account Management role.
  • Experience building and maintaining strong relationships with customers
  • Passionate about customer experience, happiness, and satisfaction.
  • A track record of delighting customers, expanding revenue, and mitigating customer churn
  • Excellent at collaborating with others (including Marketing, Sales, and Technology colleagues), working directly with customers to achieve success, communicating with fellow team members, and identifying additional opportunities.
  • Tech savvy with experience of implementing software on an accountbyaccount basis
  • Degree level, diploma or equivalent education preferred
  • The ability to work in a fastpaced environment, working across multiple clients at any one time

Desirable:

  • Experience of working within the HR /HR Tech space

We'd also love you to:

Ensure that the company values are reflected in your own work and behaviour
: Leadership, Partner
Human, Relentless and Flexible

What's in it for you:


Every member of our team at Verifile is valued, which is why we support their wellbeing fully with a range of benefits to help them thrive both inside and outside of work.

Grouped around four priorities - health, time, finances, and community, we don't have enough space to list them all, but it does include Holiday Trading, retail discounts, Life assurance, medical services, wellness programmes, fitness classes, gym discounts and much more

Sound Exciting?

  • All our employees will be required to undergo background screening to BS7858 standards.
  • Be Yourself: _ _We're building a place where everyone feels comfortable and is empowered to bring their individuality to work. A place where everyone feels safe to share their experience and know that their individual voice will be heard, valued and respected. We value all cultures, backgrounds and experiences, and we truly believe that diversity drives creativity and innovation. Join our community and help us make the World a more honest and safe place to work_._


  • Bedford, Bedford, United Kingdom Central Pharma Full time

    Primary ObjectiveProvide efficient administration and servicing of the designated customer base, together with reception/administration duties, completing documentation to high standard.Reporting to:Supply Chain ManagerRole Responsibilities: Ensure customer enquiries and orders are processed efficiently and professionally. Compile a weekly management report...


  • Bedford, Bedford, United Kingdom Central Pharma Full time

    Job Title:Customer Compliance ExecutiveReporting to:Supply Chain ManagerPrimary ObjectiveTo provide independent authentication of production paperwork. Create and maintain Master Specifications, tracking their status with internal and external stakeholders. Provide the first point of contact for all new customers, compiling a customer bible before handing...


  • Bedford, Bedford, United Kingdom 1st Choice Recruitment Full time

    Customer Service Executive£24,000(raising to £24,500 after 3 months probation)Outskirts of BedfordMonday - FridayOur well-established client based on the outskirts of Bedford are seeking a Customer Service Executive.The role of the Customer Service Executive is to provide the first line of 'defence' on all client queries, administration, and data/order...

  • Sales Executive

    3 weeks ago


    Bedford, Bedford, United Kingdom Heritage PS Talent Solutions Full time

    Sales Executive Basic salary 20,000 PA + Uncapped commission + Company carPermanent, Full timeBedford Heritage PS Talent Solutions are working on behalf of our client.We are thrilled to be working in partnership with an automotive business in Bedford to recruit for a Sales Executive to join their successful team. This is an exceptional chance awaits an adept...


  • Bedford, Bedford, United Kingdom Service Express Full time

    Senior Account Executives are responsible for helping prospective customers discover solutions to their business challenges and educating them about Service Express products and services. They are also responsible for the sales growth of the organisation's services and converting leads into customers.This role will require travel to customers in the Dublin,...

  • Sales Executive

    1 week ago


    Bedford, Bedford, United Kingdom Jago Consultants Full time £20,000 - £55,000

    Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment? Can you deliver world class customer service? If the answer is yes to the above then we want to hear from you Our Dealership in Bedford is looking to recruit a New & Used Sales Executive. About the position The successful candidate for our Sales Executive...


  • Bedford, Bedford, United Kingdom Chartered Institute of Legal Executives Full time

    Are you an experienced provider of excellent customer service, who enjoys dealing promptly and effectively with enquiries, and supporting people on their customer journey?CILEX is offering an exciting opportunity to join our team dedicated to delivering the best possible experience for our members and customers.The role To provide advice, guidance and...


  • Bedford, Bedford, United Kingdom Metcor group Full time

    Are you an experienced sales person with a technical background in Pumps, Property Management, FM or Drainage looking for a new opportunity as a Technical Sales Executive? Are you familiar with managing a large portfolio of commercial clients as well as identifying new leads? Anglo-Pumps is looking for a dynamic and experienced Estimator or Account Manager...

  • Sales Executive

    1 week ago


    Bedford, Bedford, United Kingdom KPI People Full time

    Sales Executive - Bedford-Basic Salary £20,000 -OTE - £45,000**Company Car 1 Weekend off in 3 **Our client, a busy prestige franchised car dealership, in Bedford have the requirement for an experienced Sales Executive to join their established and high performing sales team.ResponsibilitiesAs a Sales Executive your responsibilities will include:Selling New...

  • Executive Assistant

    1 week ago


    Bedford, Bedford, United Kingdom The Bedford College Group Full time

    We have a fantastic new opportunity based at our Bedford College campus for an Executive Assistant to become a key member of our team.As an Executive Assistant, you will support the success of our students through:Providing key administrative support to the Executive Director of Marketing and wider Marketing management team, in-line with outlined timeframes....


  • Bedford, Bedford, United Kingdom Ascendant Recruitment Full time

    40,(Apply online only) per annum + bonus + benefitsPermanentAre you a highly organised PA / Secretary with experience of working at an executive level? Facilitating and contributing to compliance and risk management.Monitoring of service delivery and budgets of advisers and suppliers and addressing issues as they arise.Liaising pro-actively and building...


  • Bedford, Bedford, United Kingdom The Susu Tech Full time

    Copart is the global leader in online vehicle remarketing and recycling and are looking to recruit a collaborative and ROI focussed Marketing Executive to join our Marketing team, based at our Head Office in Wootton, Bedfordshire. We have seen large scale growth since we entered the UK market in 2007 and have exciting plans to continue this growth in both...

  • Marketing Executive

    1 month ago


    Bedford, Bedford, United Kingdom The Bedford College Group Full time

    We are currently seeking a Marketing Executive to join The Bedford College Group at our Trinity Arts & leisure campus.As a Marketing Executive you play an important role in the success of our students through:Identifying potential opportunities and convert them into increased business.Gathering, investigating, and summarizing market data and trends to draft...

  • Marketing Executive

    3 weeks ago


    Bedford, Bedford, United Kingdom The Bedford College Group Full time

    We are currently seeking a Marketing Executive to join The Bedford College Group at our Trinity Arts & leisure campus.As a Marketing Executive you play an important role in the success of our students through:Identifying potential opportunities and convert them into increased business.Gathering, investigating, and summarizing market data and trends to draft...


  • Bedford, Bedford, United Kingdom The Bedford College Group Full time

    Are you a meticulous and proactive individual looking to make a significant impact within the further education sector? Then we want to hear from you, we currently have an outstanding opportunity to join The Bedford College Group (TBCG) as an Executive Assistant to our Chief Executive OfficerAbout Us:The Bedford College Group was formed in 2017 following the...

  • Sales Executive

    1 week ago


    Bedford, Bedford, United Kingdom Motorvogue Group Full time £40,000

    Ref: 0002/02 Location Bedford Working Hours Full time including Saturdays Benefits Company Car Closing Date 31/05/2024 Motorvogue are a forward-thinking company working with 14 brands across 5 locations: Fiat, Fiat Professional, Abarth, Alfa Romeo, Jeep, Renault, Dacia, CUPRA, SEAT, Hyundai, Isuzu, DS, Citroen and Peugeot. With showrooms in Northampton,...


  • Bedford, Bedford, United Kingdom Allstaff Recruitment Full time

    Allstaff Recruitment are currently seeking an Executive Assistant based in Bedford responsible for supporting the CEO.Summary of the Executive Assistant roleSalary: £32,000Location:Bedford, HybridType of Contract: Permanent, Full timeHours: 37 hours, Monday - Friday flexible- The role _As the Executive Assistant your role will involve the following...


  • Bedford, Bedford, United Kingdom Benchmark Senior Living Full time

    If you are a driven, dedicated and goal-oriented individual with strong emotional intelligence and several years of management or healthcare experience, then join our team at Benchmark Senior Living We are seeking a creative and hardworking person to assume the role of Executive Director of Operations a t The Arbors of Bedford As the Executive Director of...


  • Bedford, Bedford, United Kingdom USystems ( a brand of Legrand ) Full time

    Marketing Content Executive Position at USystems About USystems: USystems designs and manufactures sustainable cooling solutions for AI Servers in Data Centres worldwide. Recognized as the second most Innovative Data Centre Cooling Company by Datacentre Magazine in 2023, USystems is a brand under the umbrella of Legrand, a global organization that assists...


  • Bedford, Bedford, United Kingdom SpaMedica Full time

    SpaMedica is looking for a Field Executive/Service Promotions Executive to join the team covering Hertfordshire and Bedfordshire.If you are interested in travelling and cold calling practices promoting our NHS ophthalmology service, we want to hear from youBenefits of our Field Executive / Service Promotions Executive:£33,339 per annum salary and is...