Customer Experience Officer
2 weeks ago
Within this role, you can enjoy a fantastic, matched pension scheme, 24/7 virtual GP service for you and your family, a competitive annual holiday entitlement, with opportunities to buy/sell leave and even more.
Location:
Brixworth, Northamptonshire
Contract:
Full time
Responsibilities
As Customer Experience Officer you'll be working within the customer & communications team, supporting them in responsive to residents, visitors and all road users, ensuring they are kept informed of our works across West Northamptonshire.
Your day to day will include:
- Supporting with the effectively delivery of the customer and communications strategies & plans
- Analysing and providing reports in relation to customer service / enquiries and complaints to share with teams so improvements are made
- Maximising customer satisfaction and minimising customer complaints
- Communicating with West Northamptonshire Council to actively seek concern resolutions for the people of the county
- Collaborating with colleagues in order to distribute key business messages throughout the contract, writing copy in order to promote the contact / business to the wider world, assisting with front of house office colleagues in their duties
Who are we looking for?
This role of Customer Experience Officer is great for you if you can:
- Build and maintain effective relationships with key people both internally and externally
- Show a full driving licence for travel
- Display empathy towards all customer groups and utilise conflict management skills
Benefits at Kier
We're proud to be able to offer our fantastic employees a wide variety of benefits that you can tailor to your needs.
Some of our favourites include:
- New and enhanced family friendly policies, including eight weeks paternity leave, 26 weeks maternity leave, pregnancy loss leave, surrogacy leave, menopause guidance and more
- Share in the success you help to create by investing in Kier through our sharesave and share incentive plans
- Kier's Green Car Scheme
- A huge range of deals and discounts at many your favourite brands
Who is Kier?
At the core of all our projects is technical excellence, utilising the latest building methods and innovations to ensure we offer the best value to our clients as sustainably as possible.
We are collaborative, trusted and focussed in all that we do, and our people are essential in helping us achieve our goals.
Diversity and inclusion
Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more.
Our employees are key in shaping Kier's diversity and inclusion (D&I) initiatives, and our people have made a huge impact on how we work, by using their experiences to shape our policies and initiatives.
Closing date: 17 January 2023**.
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