Complaints Officer

2 weeks ago


Northampton, Northamptonshire, United Kingdom COMX Full time
This role is Inside IR35.

Location:
Northampton

Contract Length:
Until 18/05/2023

Clearance:

DBS
Essential

  • Educated to degree or equivalent significant relevant experience
  • Excellent interpersonal skills and ability to work with diverse stakeholders, particularly the ability to work with officers at all levels across the organisation and external partners and stakeholders Experience of delivering excellent customer service to meet the needs of internal and external customers Extensive experience of working with customers who may have diverse needs and significant vulnerabilities Ability to effectively challenge, persuade, influence and negotiate with others at all levels, internally and externally, to support achievement of corporate customer service priority objectives
  • Significant levels of ICT literacy and experience of using all Microsoft Office packages
  • Maintain and promote the highest standards of data quality ensuring reliable, accurate and timely information is available at all times Ability to demonstrate a 'can do' positive attitude, working proactively on own initiative with mínimal supervision and also be an effective team member and able to work effectively with others

Skills:

  • A high level of accuracy and attention to detail
  • Ability to communicate effectively both orally & in writing to a wide range of people
  • Ability to work as part of a team
  • Good IT skills
  • Previous experience in similar role
  • Good organisational skills

Qualifications:

  • 3 GCSE's, Grades A-C, or equivalent including English and Mathematics
  • Relevant professional level qualification

Job Types:
Full-time, Temporary contract, Temp to perm

Contract length: 3-4 months

Salary:
£14.75 per hour

Schedule:

  • Monday to Friday

Experience:

- customer service: 1 year (required)

  • ICT: 1 year (required)
Microsoft Office: 1 year (required)

  • Data protection: 1 year (preferred)
Public Sector: 1 year (required)

Work Location:
One location

Reference ID: 8079
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