Current jobs related to Customer Technical Support Specialist - London, Greater London - LeanPath
-
Technical Support Specialist
2 weeks ago
London, Greater London, United Kingdom Rise Technical Recruitment Full timeTechnical Support Role for Electronics ExpertAbout the Job:Provide technical assistance to service engineers across the UK and EuropeOffer customer support and resolve product failures at customer sitesProgress into management positions within the companyWork a standard Monday to Friday schedule Requirements:Background in technical engineering or...
-
Technical Support Specialist
2 weeks ago
London, Greater London, United Kingdom Rise Technical Recruitment Full timeTechnical Support Role for Electronics ExpertAbout the Job:Provide technical assistance to service engineers across the UK and EuropeOffer customer support and resolve product failures at customer sitesProgress into management positions within the companyWork a standard Monday to Friday schedule Requirements:Background in technical engineering or...
-
Technical Support Specialist
2 weeks ago
London, Greater London, United Kingdom Red - Specialist Recruitment Full timeWe are seeking a highly skilled Technical Support Specialist to join our team at Red - Specialist Recruitment. As a Technical Support Specialist, you will provide critical support to our clients in the shipping industry, ensuring the safe and efficient operation of their vessels.Key Responsibilities:Assist in monitoring vessels to ensure compliance with...
-
Technical Support Specialist
2 weeks ago
London, Greater London, United Kingdom Red - Specialist Recruitment Full timeWe are seeking a highly skilled Technical Support Specialist to join our team at Red - Specialist Recruitment. As a Technical Support Specialist, you will provide critical support to our clients in the shipping industry, ensuring the safe and efficient operation of their vessels.Key Responsibilities:Assist in monitoring vessels to ensure compliance with...
-
Technical Customer Support Specialist
2 weeks ago
London, Greater London, United Kingdom Northreach Full timeWe are seeking a skilled Technical Customer Support Specialist to join our team at Northreach. As a Technical Customer Support Specialist, you will be responsible for providing exceptional support to our VIP customers through various communication channels.Key Responsibilities:Engage with VIP customers to address their technical inquiries and provide...
-
Technical Customer Support Specialist
2 weeks ago
London, Greater London, United Kingdom Northreach Full timeWe are seeking a skilled Technical Customer Support Specialist to join our team at Northreach. As a Technical Customer Support Specialist, you will be responsible for providing exceptional support to our VIP customers through various communication channels.Key Responsibilities:Engage with VIP customers to address their technical inquiries and provide...
-
Technical Support Specialist
2 weeks ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time £30,000About the RoleWe are seeking a highly skilled and experienced Technical Support Representative to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a Technical Support Representative, you will play a critical role in providing exceptional customer service and support to our clients.Key...
-
Technical Support Specialist
2 weeks ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time £30,000About the RoleWe are seeking a highly skilled and experienced Technical Support Representative to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a Technical Support Representative, you will play a critical role in providing exceptional customer service and support to our clients.Key...
-
Technical Customer Support Specialist
2 weeks ago
London, Greater London, United Kingdom Blockchain Works Full timeAbout Blockchain WorksWe are a leading technology company specializing in blockchain solutions. Our mission is to provide innovative and secure solutions for our clients.Job SummaryWe are seeking a highly skilled Technical Customer Support Specialist to join our team. The successful candidate will be responsible for providing exceptional support to our...
-
Technical Customer Support Specialist
2 weeks ago
London, Greater London, United Kingdom Blockchain Works Full timeAbout Blockchain WorksWe are a leading technology company specializing in blockchain solutions. Our mission is to provide innovative and secure solutions for our clients.Job SummaryWe are seeking a highly skilled Technical Customer Support Specialist to join our team. The successful candidate will be responsible for providing exceptional support to our...
-
Technical Support Specialist
3 weeks ago
London, Greater London, United Kingdom Rise Technical Recruitment Limited Full timeElectrical Service Technician (Electronics)£35,000 - £40,000 (OTE £48,000) + Company Van + Bonus Scheme + Great Company BenefitsNationwide Service Role Are you a skilled Electrical Service Technician from an Electronics background, looking to join a market specialist company working on bespoke equipment with opportunities for technical progression?On...
-
Technical Support Specialist
2 days ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeAbout the RoleWe are seeking a highly skilled and motivated Technical Support Representative to join our growing customer-facing team. As a key member of our support team, you will be responsible for providing exceptional customer service and resolving technical issues in a timely and professional manner.Key Responsibilities:Manage inbound client user...
-
Technical Support Specialist
2 days ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeAbout the RoleWe are seeking a highly skilled and motivated Technical Support Representative to join our growing customer-facing team. As a key member of our support team, you will be responsible for providing exceptional customer service and resolving technical issues in a timely and professional manner.Key Responsibilities:Manage inbound client user...
-
Technical Support Specialist
3 days ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeAbout the RoleWe are seeking a highly skilled and motivated Technical Support Representative to join our growing customer-facing team. As a Technical Support Representative, you will be responsible for providing exceptional support to our clients, ensuring their queries, issues, and difficulties are logged, investigated, and resolved promptly.You will work...
-
Technical Support Specialist
3 days ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeAbout the RoleWe are seeking a highly skilled and motivated Technical Support Representative to join our growing customer-facing team. As a Technical Support Representative, you will be responsible for providing exceptional support to our clients, ensuring their queries, issues, and difficulties are logged, investigated, and resolved promptly.You will work...
-
Apprentice Technical Support Specialist
2 weeks ago
London, Greater London, United Kingdom Rise Technical Recruitment Limited Full timeAbout Rise Technical Recruitment LimitedWe are a leading recruitment agency specializing in the placement of skilled professionals in the technical industry.The Role:As an Apprentice Technical Support Specialist, you will be responsible for the service, installation, and maintenance of coffee machinery.You will cover a local patch within London, providing...
-
Apprentice Technical Support Specialist
2 weeks ago
London, Greater London, United Kingdom Rise Technical Recruitment Limited Full timeAbout Rise Technical Recruitment LimitedWe are a leading recruitment agency specializing in the placement of skilled professionals in the technical industry.The Role:As an Apprentice Technical Support Specialist, you will be responsible for the service, installation, and maintenance of coffee machinery.You will cover a local patch within London, providing...
-
Technical Support Specialist
3 days ago
London, Greater London, United Kingdom Premier Technical Recruitment Full timeNew Product Introduction Technical Support EngineerWe are seeking an experienced and proactive New Product Introduction Technical Support Engineer to join our committed and professional NPI team. As a key member of our technical team, you will be responsible for leading all aspects of New Product Introduction, developing and operating a formal NPI process,...
-
Technical Support Specialist
2 days ago
London, Greater London, United Kingdom Premier Technical Recruitment Full timeNew Product Introduction Technical Support EngineerWe are seeking an experienced and proactive New Product Introduction Technical Support Engineer to join our committed and professional NPI team. As a key member of our technical team, you will be responsible for leading all aspects of New Product Introduction, developing and operating a formal NPI process,...
-
Technical Support Specialist
6 days ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time £30,000Join ABR Talent, a specialist recruitment partner for start-up and scale-up SaaS businesses, in a role that's perfect for those who thrive in fast-paced environments. As a Technical Support Representative, you'll be working with a VC-backed HR-technology platform that's making a real impact on the industry. Your mission will be to provide top-notch support...
Customer Technical Support Specialist
3 months ago
Join a mission-based team in meaningful work to build a more sustainable future.
Food waste is one of the biggest global issues of our time. More than a third of the world's food is wasted.
And with global hunger and social inequities increasing, wasted food and resources is tragic, devastating our communities and our planet.
Be a part of the solution.
At Leanpath, we are a group of diverse and passionate technologists, sustainability experts, culinarians, and analysts who come together to achieve our vision each and every day:
to ensure a sustainable future by eliminating global food waste.
The Role
We're currently hiring a Customer Technical Support Specialist to provide exceptional customer service experiences to our global customers, resolving technical and non-technical support issues with speed, excellence and care.
This role will work 7am-4pm M-F in a hybrid mode (2 days in office on Tues/Wed and 3 days work-from-home if preferred) out of our London headquarters.
Core Responsibilities Include:
- Troubleshoot complex client issues through problem isolation, research and consultation with the team, resolution/escalation and follow up.
- Support our partners who use our hardware/software solution, in alignment with support service agreements.
- Create repeatable processes, automations, FAQ's, SOP's, and internal and external documents for customer support.
- Retrieve and evaluate broken hardware from customer sites.
Additional Responsibilities Include:
- Act as an active partner for our product management team, raising bugs and contributing to user stories.
- Assist with quality control measures and testing.
- Ability to conduct customer training as needed. This includes onsite training trips and virtual hosted training sessions.
- Additional duties as assigned
Education/Experience
- Bachelor's Degree or equivalent experience
- 35 years of experience in a technical customerfacing support role
- Computer networking support experience is highly preferred
- Multilingual proficiency is preferred
Knowledge/Abilities
- Passion for food waste prevention and sustainable business practices Passion for exceptional customer service
- Energetic, positive, friendly, confident, professional demeanor
- Technical expertise and capability
- Exceptional diagnostic and analytical skills
- Proactive problemsolver with technical aptitude
- Strong communication skills, both written and verbal
More about Leanpath & Our Team
Founded in 2004, we created the food waste measurement & technology industry.
We've been recognized by our customers and the industry with awards including vendor and support team of the year awards from client partners Google and Sodexo, "Sustainability Initiative of the Year" award from Food Matters Live, and the "Technology for Good" award from the Global Good Awards UK, among others.
Our team is connected through our core values, which are woven into our culture: drive and productivity, excellence, equity, humility, kindness and inclusion, and teamwork.
We actively seek out the best talent, regardless of race, ethnicity, color, religious background, gender or gender identity, or sexual orientation.
Other reasons Leanpath is a great place to work:
- Mission-based global sustainability company working on one of the biggest social issues of our time
- Office in an energetic, dogfriendly coworking space in the heart of Camden Market offering bike shed, roof terrace, yoga/pilates/spinning classes (showers onsite) and market discounts
- Collaborative & international team members with a passion for fighting food waste
- Flexible team and work environment
- 25 days paid holidays annually (in addition to Bank Holidays)