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Service Desk
2 weeks ago
Experience in Service Desk would be useful but alternatively if you are looking for a job in IT and have a positive attitude and the willingness to learn then training will be given.
This is a temp - perm role working 37.5 hours per week.You will be working in a busy service desk providing 1 st/ 2 nd line support to UK suppliers. Dealing with over 680 depots throughout the UK, two manufacturing sites, and two main offices.
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Role Specifics:***- Providing support for Desktops, Laptops, Polycom IP Phones, Mobile phones, Audio visual equipment, printers, Chip & Pin machines, Cisco network switches/routers and more.
- Logging calls accurately in a call logging system, taking ownership, troubleshooting and escalating accordingly
- Working independently on weekly assigned tasks
- Ability to meet deadlines of new projects assigned to the Service Desk
- Liaising with 2 nd line and 3 rd party support teams to resolve calls as soon as possible
Desired skills:
- Fixing issues via phone and remote access to various hardware devices (PCs, laptops, Printers, C&P devices, Audio visual equipment...)
- Fixing issues via phone and remote access to various software programs (K8 Client management, CAD, SAP, Red prairie, RMS Call Management, Microsoft Office etc)
- Experience of using call management software
- Experience of working in a service desk environment
- Excellent telephone manner and customer service
- Ability to cope under pressure
- Full training provided
- A friendly environment
Onsite Parking
- Ability to drive is desired although not mandatory.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
To speak to a recruitment expert please contact Jane Austen
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