Residents Manager

2 weeks ago


London, Greater London, United Kingdom Get Living London Limited Full time

To deliver the Get LivingPromise that makes the resident living experience rewarding ('everythingpossible'), so they have the freedom and choice to live every day to its fullpotential.

This in pursuit of ensuring Get Living neighbourhoods are optimallyoccupied and able to deliver required returns to shareholders. The role will report into the Senior resident manager.
We currently have permanent and temporary opportunities, please specify this in your application.

Key Responsibilities & Accountabilities:
Manage all new enquiries, viewings, and letting process, including resident induction
Manage the resident booking process, ensuring compliance with all standards, legislation and Portchester/Get Living processes, controls and policies
Manage the move out process
Accurately report and record all activity in line with Get Living controls, processes, and policies
Undertake inspections of both occupied and vacant properties, to ensure apartments are maintained at the required standard, reporting breaches or maintenance issues
Be prepared to manage the peak periods with your team when there is higher turnaround, particularly over the summer and at weekends
Assist residents in all adhoc enquiries with a first time resolution focus
Manage the parcel service with the onsite team
Attend and assist with events for students
Working pattern: 40 hours a week. 5 out of 6 days a week on a rota basis.

Qualifications & Experience:
Brilliant customer service experience
Actively solving solutions
Resilient
Proficient in Microsoft office software; Outlook, Excel, Word etc

ESG
Lead and promote
ESGinitiatives as well as identifying ways to improve sustainability goals
Our Commitment
We are committed to creating a diverse environment and we are proud to be an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.

(Note - this is a summary of the main duties of this position. The Company reserves the right to require the role-holder to undertake such additional tasks or duties as may be within their capabilities and abide by all reasonable rules and instructions given by the Company).
Previous student housing/Property management experience, Strong customer service experience, Proactive problem solver, able to find appropriate solutions quickly, Excellent communication and interpersonal skills, both written and oral
#J-18808-Ljbffr
  • Resident Manager

    2 weeks ago


    London, Greater London, United Kingdom PMR Full time

    Property Management Recruitment (PMR) are seeking an experienced Resident Manager to work alongside an on-site team to deliver an excellent resident experience at a new and exciting BTR development in Southeast London. Key Responsibilities:Primary customer facing representative for all current and prospective residents.Ensure current and prospective...

  • Resident Manager

    2 weeks ago


    London, Greater London, United Kingdom FPMR Ltd Full time

    Property Management Recruitment (PMR) are seeking an experienced Resident Manager to work alongside an on-site team to deliver an excellent resident experience at a new and exciting BTR development in Southeast London. Key Responsibilities: Primary customer facing representative for all current and prospective residents. Ensure current and prospective...

  • Residence Manager

    2 weeks ago


    London, Greater London, United Kingdom UPP Ltd Full time

    UPP currently has an exciting opportunity for a Residence Manager to join our team. This is a permanent, part- time position working (INSERT HOURS) hours per week from (INSERT SHIFT START TIME) to (INSERT SHIFT END TIME) Monday to Friday.Salary Circa. (INSERT HERE)Location (INSERT HERE)The Residence Manager will manage the day to day activities at the...

  • Resident Manager

    2 weeks ago


    London, Greater London, United Kingdom Fresh Property Group Limited Full time

    Here at Fresh we are excited to be recruiting for a Resident Manager for Glassyard Building, London, our spacious student studios in South London. The building contains a study room, games room and courtyard and is situated South of the River Thames, equipped with everything needed to offer the best student living experience to our residents This exciting...


  • London, Greater London, United Kingdom PMR Full time

    Community and Resident Wellbeing CoordinatorWelcome to an exciting opportunity at our client's Build to Rent asset in North West London. As the Community and Resident Wellbeing Coordinator, you will play a crucial role in enhancing the overall living experience for residents through engaging programming and top-notch customer service.Ensure a seamless...


  • London, Greater London, United Kingdom Deverell Smith Recruitment Ltd Full time

    Overall PurposeThe role is responsible for delivering the business promise by driving an excellent resident living experience that is positive and effortless. Working with the team, the Resident Manager ensures neighbourhoods are optimally occupied and properties are prepared to a high standard for viewing.Key Relationships:Internal: Resident Managers, wider...


  • London, Greater London, United Kingdom Civitas Recruitment Ltd Full time

    Role: Resident Services Manager Location: onsite, BlackheathSalary: £40,000 per annumCivitas Charity Recruitment are delighted to be working with a fantastic elderly charity who have provided residential care in London for over 300 years. The charity aims to support elder people as they grow older, via their health and wellbeing team, domiciliary care team...


  • London, Greater London, United Kingdom Integro Partners Full time

    Resident Service Manager£26,000 plus bonus of 10%ManchesterWe are excited to present an exceptional opportunity for a talented individual to join as a Resident Service Manager, As part of our dynamic team, you will be the primary, customer facing representative for our current and prospective residents, ensuring an exemplary experience from first enquiry to...


  • London, Greater London, United Kingdom Civitas Charity Recruitment ltd Full time

    Civitas Charity Recruitment are delighted to be working with a fantastic elderly charity who have provided residential care in London for over 300 years. The charity aims to support elder people as they grow older, via their health and wellbeing team, domiciliary care team and residential nursing care. An exciting opportunity exists for a Resident Services...


  • London, Greater London, United Kingdom Civitas Charity Recruitment ltd Full time

    Civitas Charity Recruitment are delighted to be working with a fantastic elderly charity who have provided residential care in London for over 300 years. The charity aims to support elder people as they grow older, via their health and wellbeing team, domiciliary care team and residential nursing care. An exciting opportunity exists for a Resident Services...


  • London, Greater London, United Kingdom Fresh Property Group Limited Full time

    Here at Fresh we are excited to be recruiting for a Resident Manager for Glassyard Building, London, our spacious student studios in South London. The building contains a study room, games room and courtyard and is situated South of the River Thames, equipped with everything needed to offer the best student living experience to our residents This exciting...


  • London, Greater London, United Kingdom FPMR Ltd Full time

    Assistant Resident Services Manager - Build to Rent PMR are seeking an enthusiastic Assistant Resident Services Manager to be part our client's on site team for their Build to Rent development in East London Responsibilities: Support the Senior Resident Services Manager (SRSM) in the safe management of the operations for the relevant BTR site. Support the...


  • London, Greater London, United Kingdom Get Living Full time

    The role will report into the Senior resident manager. We currently have permanent and temporary opportunities, please specify this in your application. Manage the resident booking process, ensuring compliance with all standards, legislation and Portchester/Get Living processes, controls and policies Accurately report and record all activity in line with...

  • Resident Host

    2 weeks ago


    London, Greater London, United Kingdom Get Living Full time

    Our story:Our story begins in 2013. Get Living started by creating its own industry, build to rent. Although we are now a much more mature company, our entrepreneurial spirit is as strong as ever. We create brilliant big-city neighbourhoods, each unique and compelling in their own right. Each of our vibrant communities connect people and create lasting...

  • Resident Associate

    2 weeks ago


    London, Greater London, United Kingdom The Property Recruitment Company Full time

    Property Recruitment Company is pleased to be recruiting a Resident Associates for a North West London based BTR development. Our client is a well-established BTR provider.Resident Associates are a pivotal member of the front of house team, ensuring that Residents receive an excellent service, the building is maintained and managed efficiently to a high...


  • London, Greater London, United Kingdom Somerset House Trust Full time

    We are seeking an experienced Administrator to support the Resident Team as Somerset House welcomes more creative businesses to our existing onsite community. The role will predominately provide administrative support, particularly contractual and data base management, ensuring all paperwork and tasks are completed on time and efficiently. Other areas of...

  • Resident Advisor

    2 weeks ago


    London, Greater London, United Kingdom Fresh Student Living Full time

    Here at Fresh we are excited to be recruiting for a Resident Advisor for Pavilion Court, our student accommodation development in Wembley, London which offers modern private student accommodation in a great central location being just a short bus journey away from the top universities, shops, bars and restaurants in Wembley.About the role:Looking to stop...

  • Resident Advocate

    2 weeks ago


    London, Greater London, United Kingdom City of Westminster Council Full time

    About Us:THE EXTRAORDINARY STORY OF SERENA'S VISIONGrowth, Planning and Housing in Westminster City Council is a world of extraordinary stories. Where innovative and open-minded people bring everything to the cause. Even expertise from surprising places.Take Serena. She is an absolute force of nature at the heart of our Church Street regeneration. And she...


  • London, Greater London, United Kingdom PMR Full time

    PMR are seeking an experienced Senior Resident Services Manager to provide onsite lettings and property management services to two exciting build to rent residential developments in East London while managing the on-site teams. As well as, ensuring a highlevel of customer service is provided to residents at all times and engaging with residents to create a...


  • London, Greater London, United Kingdom Southwark Council Full time

    Additional salary detailsBenefits and more information:The role About Southwark**About the Role:Working with a team of 10 Temporary Accommodation Resident Service Officers (TA RSO), you will deliver a customer-focused responsive housing management service to our residents in Temporary Accommodation.You will be the first point of contact for residents and act...