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Services Support Officer

4 months ago

London, Greater London, United Kingdom South West London and St Georges Mental Health NHS Trust Full time

KEY RESULT AREAS To be taf point of contact for soft service requirements for the Trusts community sites; Work closely with the other Support Officers to regularly review and implement a structured and practical Trust Monitoring and Auditing system for all contracted services; Responsible for monitoring, reviewing and reporting the results of Soft FM audits to the Soft Services Manager and other parties as necessary; To participate in Patient Led Assessments of the Care Environment (PLACE) assessments and meetings and ensure internal PLACE inspection programmes are undertaken as required by the Soft Services Manager, including the production of meeting minutes and inspections; To audit the performance of the in-house services, Portering and Postal service staff ensuring KPIs are met and a high standard of service is achieved.

Ensuring processes and procedures are in place and followed and escalating as necessary. Day to day liaison with service partners to ensure service delivery meets specification detail, highlighting any problems / concerns or high quality delivery / innovation to the Soft Services Manager;