Business Administrator/receptionist

1 week ago


Loughton, Shropshire, United Kingdom Eazitax Limited Full time
We are looking for an ambitious, enthusiastic individual who wants to join a growing team.

We will provide you with on-the-job training, however. this opportunity is perfect for an individual who has previously built their career within administration.

We are an established (but quirkily unusual but in a good way)) accountancy practice that is positioned for growth. Adoption of technology and a changing client expectation is leading us to look for a new opportunity. We have a culture of love and respect for client and staff alike. And believe in empowering and investing in both.

Role Description:
Reporting to the Operations Director, you will have the below core responsibilities.

  • Be a point of contact for customer care.
  • Oversee admin for onboarding process.
  • Ensuring all clients are communicated with correctly and promptly by the appropriate person.
  • Regularly defined client contact. After sales and client service issues.
  • Following existing procedures to ensure all administration and systems are linking to each department are kept up to date.
  • Promoting positive customer reviews by ensuring response clients in both a speedy and positive manner
  • Work closely with the inhouse technical team to ensure matters are resolved.
  • Providing case feedback into relevant departments for case resolution
  • Managing and presenting weekly, monthly, yearly, and adhoc reports
  • Dealing with client queries/booking appointment in Microsoft Outlook
  • Producing document on Office 365 and Adobe
  • Updating internal database
  • Posting customer invoices,
  • Taking and setting up payments via Worldpay and Go Cardless
  • Data input, answering telephone, updating files, filing.
  • Liaison with clients to obtain paperwork.
  • Have experience within a similar role/environment preferably within a service environment.
  • A clear desire to effect changes and create a client centric culture.
  • A strong commitment towards achieving swift response times and positive customer reviews/feedback.
  • Be able to prioritise your workload.
  • The ability to 'selfmanage' and work with autonomy and use their initiative.
  • The ability to multitask effectively between various methods of contact
  • An excellent telephone manner
  • Be a strong written and verbal communicator.
  • Have a positive attitude towards clients and colleagues.
  • Be able to remains calm under pressure.
  • Be confident and proficient in using Word, Outlook, Excel, and an ability to learn and understand software systems. (Without being a software expert)

Salary:

- £11.00 per hour, for your probationary period, with a pay revue on completion.

Job Type:

  • Permanent part time potentially (if you want) leading to potentially full time or job share.
  • Daytime business hours, HOWEVER super flexibility for back to work parents

Ability to commute/relocate:

  • Loughton: reliably commute or plan to relocate before starting work (required)

Work Location:

  • In person but with potential to hybrid working post probationary period.
  • Daytime business hours, HOWEVER super flexibility for back to work parents

Salary:

£22,880.00 per year

Benefits:

  • Company pension
  • Free parking

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Loughton: reliably commute or plan to relocate before starting work (required)

Education:

  • GCSE or equivalent (preferred)

Experience:

  • Customer service: 3 years (preferred)
  • Administrative experience: 5 years (preferred)

Language:

  • English (required)

Licence/Certification:

  • Driving Licence (preferred)

Work Location:
In person

Application deadline: 24/11/2023

Expected start date: 27/11/2023
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