Business Administrator/receptionist
1 week ago
We will provide you with on-the-job training, however. this opportunity is perfect for an individual who has previously built their career within administration.
We are an established (but quirkily unusual but in a good way)) accountancy practice that is positioned for growth. Adoption of technology and a changing client expectation is leading us to look for a new opportunity. We have a culture of love and respect for client and staff alike. And believe in empowering and investing in both.
Role Description:
Reporting to the Operations Director, you will have the below core responsibilities.
- Be a point of contact for customer care.
- Oversee admin for onboarding process.
- Ensuring all clients are communicated with correctly and promptly by the appropriate person.
- Regularly defined client contact. After sales and client service issues.
- Following existing procedures to ensure all administration and systems are linking to each department are kept up to date.
- Promoting positive customer reviews by ensuring response clients in both a speedy and positive manner
- Work closely with the inhouse technical team to ensure matters are resolved.
- Providing case feedback into relevant departments for case resolution
- Managing and presenting weekly, monthly, yearly, and adhoc reports
- Dealing with client queries/booking appointment in Microsoft Outlook
- Producing document on Office 365 and Adobe
- Updating internal database
- Posting customer invoices,
- Taking and setting up payments via Worldpay and Go Cardless
- Data input, answering telephone, updating files, filing.
- Liaison with clients to obtain paperwork.
- Have experience within a similar role/environment preferably within a service environment.
- A clear desire to effect changes and create a client centric culture.
- A strong commitment towards achieving swift response times and positive customer reviews/feedback.
- Be able to prioritise your workload.
- The ability to 'selfmanage' and work with autonomy and use their initiative.
- The ability to multitask effectively between various methods of contact
- An excellent telephone manner
- Be a strong written and verbal communicator.
- Have a positive attitude towards clients and colleagues.
- Be able to remains calm under pressure.
- Be confident and proficient in using Word, Outlook, Excel, and an ability to learn and understand software systems. (Without being a software expert)
Salary:
- £11.00 per hour, for your probationary period, with a pay revue on completion.
Job Type:
- Permanent part time potentially (if you want) leading to potentially full time or job share.
- Daytime business hours, HOWEVER super flexibility for back to work parents
Ability to commute/relocate:
- Loughton: reliably commute or plan to relocate before starting work (required)
Work Location:
- In person but with potential to hybrid working post probationary period.
- Daytime business hours, HOWEVER super flexibility for back to work parents
Salary:
£22,880.00 per year
Benefits:
- Company pension
- Free parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Loughton: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- Customer service: 3 years (preferred)
- Administrative experience: 5 years (preferred)
Language:
- English (required)
Licence/Certification:
- Driving Licence (preferred)
Work Location:
In person
Application deadline: 24/11/2023
Expected start date: 27/11/2023
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