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Business Administration Apprenticeship

3 months ago

Loughton, Shropshire, United Kingdom Gateway Full time

An opportunity to join our team as an Apprentice

  • An excellent opportunity to start a career, complete an apprenticeship and progress within a Looking for competent and enthusiastic administration apprentice. General duties include making and receiving telephone calls, preparing precise notes, and filing

Future Prospects

  • At the end of the apprenticeship and all has gone well there will be a fulltime position available within our company.
  • Salary approximately will be £20,000

The Company

  • We provide a full range of mechanical and engineering support from consultancy and design, through supply and installation. In short, we are a full service partner to the mechanical and electrical industry.

Your role

  • Junior Service Co-Ordinator
  • Will be part of the Service Desk within the main open plan office so will be working individually but as part of the team.
  • Providing support to our service desk and to our service coordinator's.
  • To always represent ASGS in a professional manner and to protect the interests of ASGS.
  • Interface with customers and sales representatives to handle both presales and postsales service functions.
  • Planning and dispatching of reactive / proactive works to engineers and contractors across various locations ensuring that SLAs are met.
  • Provide outstanding customer service to improve customer satisfaction and relationship.
  • Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner.
  • Assist in product purchasing and order fulfilment activities such as taking orders, giving pricing information, determining appropriate shipping methods, routes and rates, etc.
  • Handle incoming phone calls related to clients, engineers, sales and customers.
  • Monitor product order shipment to ensure ontime delivery to customers.
  • Alert customers on ETAs and related issues in advance.
  • Provide quotations and or proposals in response to customer's requests.
  • Contact customers regarding contract / visit cancellations to determine cause and possible corrective measures.
  • Develop knowledge about each customer's business model and requirements.
  • Maintain competent understanding of company's products, their functions and alternatives.
  • Coordinate, analyse and improve customer service functions to meet All Seasons goals.
  • Maintain database of customer sales and invoicing records.
  • Manage the fulfilment of the cycle from inquiry through to job completion.
  • To carry out any other duties as directed by your line manager and/or the Directors of the company.

Personal qualities
-
A local commute essential:

  • Positive attitude
  • Motivated
  • Team player

Desired qualifications

  • Apprentices are required to have GCSE grades A*C/94 in maths & English

Training to be provided

  • Level 3 in Business Administration Apprenticeship Standard

Course Content:

  • Utilising IT programs and software
  • Decision making
  • Managing a quality service
  • Project management
  • Understanding the organisation and stakeholders
  • Relevant regulations and policies
  • Business fundamentals
  • Professionalism and performance management
  • Functional skills if needed

This Apprenticeship will involve:

  • Off the job training
  • You will also develop your knowledge, skills and behaviours
  • You need to have an employer to support your Apprenticeship and be employed in a relevant job role
  • The typical length of this Apprenticeship course is 18 months
  • This course has multiple start dates throughout the year

IMPORTANT
-
Please check the required starting date of the vacancy

Things to consider
-
Please have a CV prepared on a word document:

-
Vacancy is for an immediate start, please consider this if you are still in education
:

-
Please do not contact the employer directly:

-
The closure dates are for a guideline only and the vacancy may close

Job Types:

Full-time, Permanent

Pay:
From £14,000.00 per year

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Application question(s):

  • Do you hold GCSE certificates in English and maths grades 4
  • Have you checked the vacancy start date and would you be available on that start date?
- to be eligible for an Apprenticeship you can not still be education. When did you leave education?

  • When did you complete your GCSE's
  • How many miles do you live from Loughton.
  • Do you live locally to Loughton

Work Location:
In person

Application deadline: 31/05/2024

Expected start date: 10/06/2024