Complaints Handler

1 week ago

Epsom, Surrey, United Kingdom Kenneth Brian Associates Full time

Kenneth Brian Associates are working with a prestigious client based in the Epsom area, who are seeking a new member of their Customer Relations team.


The company offer a competitive salary and excellent benefits package, along with hybrid working (2 days in the office, 3 from home).


Key responsibilities of the role will include:

  • Handling complaints in a timely manner, from initial contact through to resolution
  • Keeping customers updated throughout the process
  • Liaising closely with operational teams
  • Ensure that issues are resolved to prevent repeat complaints
  • Ensuring compliance with regulatory requirements
  • Keeping accurate records of all complaints
To be considered for this role, you will need:

  • Previous complaints handling experience, ideally within a regulated environment
  • High level of communication skills, both written and verbal
  • Commitment to resolving customer issues to an exemplary standard
  • Computer literate with the ability to learn new systems

Job Types:
Full-time, Permanent

Pay:
£28,000.00 per year

Benefits:

  • Canteen
  • Company pension
  • Life insurance
  • Onsite gym
  • Onsite parking
  • Private medical insurance

Schedule:

  • Monday to Friday

Work Location:
In person

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