Complaints Handler

Are you a customer service professional, who has experience handling escalated queries, complaints?
- Do you enjoy providing a first-class service, building a rapport with customers, and having a genuine passion to understand their situation?

If yes, our client would like you to join their friendly and dedicated team, where teamwork is also an important and required focus.

**Competitive salary with excellent benefits package (including a 10% bonus, Private Healthcare), and a focus on employee well-being**

The Customer Relations team deals with complaints for the whole business. Working under tight deadlines and in a fast-paced environment, you will liaise with many different areas of the business, whilst also communicating with the Financial Ombudsman, third parties and reporting to the FCA.

**Duties**:

- Providing exemplary complaint resolution and customer service to ensure a fair and consistent approach is delivered to our customers.
- To be an effective communicator and ensure all complaints are acknowledged in a timely manner and customers are kept informed throughout the complaint process.
- Work closely with operational teams to ensure effective communication is upheld with our customers through to resolution of their complaint.
- Adopt ‘right first time’ approach, ensuring we answer all points raised in each complaint to avoid repeat complaints.
- Understanding and researching all aspects of customer communication identifying important points to highlight using a fair and reasonable attitude.
- Maintain compliance with regulatory requirements relating to complaint handling, guaranteed standards of service, and customer expectations.
- Maintain accurate records of all customer contact by making full notes on the in-house system and adding complaints onto the complaints log.

**The Individual**:

- Be an effective team player
- Strong organisational skills and workload management
- Working to strict SLAs within a high-volume environment
- Assisting with other Customer Relations Tasks when required

Refer a friend and earn up to £500 If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of £500. Full details can be found on our website.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

**Job Types**: Full-time, Permanent

Pay: From £28,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: EW 13900