Complaints Handler
3 months ago
Are you a customer service professional, who has experience handling escalated queries, complaints?
- Do you enjoy providing a first-class service, building a rapport with customers, and having a genuine passion to understand their situation?
If yes, our client would like you to join their friendly and dedicated team, where teamwork is also an important and required focus.
**Competitive salary with excellent benefits package (including a 10% bonus, Private Healthcare), and a focus on employee well-being**
The Customer Relations team deals with complaints for the whole business. Working under tight deadlines and in a fast-paced environment, you will liaise with many different areas of the business, whilst also communicating with the Financial Ombudsman, third parties and reporting to the FCA.
**Duties**:
- Providing exemplary complaint resolution and customer service to ensure a fair and consistent approach is delivered to our customers.
- To be an effective communicator and ensure all complaints are acknowledged in a timely manner and customers are kept informed throughout the complaint process.
- Work closely with operational teams to ensure effective communication is upheld with our customers through to resolution of their complaint.
- Adopt ‘right first time’ approach, ensuring we answer all points raised in each complaint to avoid repeat complaints.
- Understanding and researching all aspects of customer communication identifying important points to highlight using a fair and reasonable attitude.
- Maintain compliance with regulatory requirements relating to complaint handling, guaranteed standards of service, and customer expectations.
- Maintain accurate records of all customer contact by making full notes on the in-house system and adding complaints onto the complaints log.
**The Individual**:
- Be an effective team player
- Strong organisational skills and workload management
- Working to strict SLAs within a high-volume environment
- Assisting with other Customer Relations Tasks when required
Refer a friend and earn up to £500 If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of £500. Full details can be found on our website.
Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
**Job Types**: Full-time, Permanent
Pay: From £28,000.00 per year
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Work Location: In person
Reference ID: EW 13900
-
Complaints Handler
3 months ago
Epsom, United Kingdom Kenneth Brian Associates Full timeKenneth Brian Associates are working with a prestigious client based in the Epsom area, who are seeking a new member of their Customer Relations team. The company offer a competitive salary and excellent benefits package, along with hybrid working (2 days in the office, 3 from home). Key responsibilities of the role will include: - Handling complaints in...
-
Customer Service Representative
2 days ago
Epsom, Surrey, United Kingdom Lloyd Recruitment - Epsom Full timeCustomer Care and Complaints AdvisorWe are seeking a highly organized and detail-oriented individual to join our Relations team as a Customer Care and Complaints Advisor. As a key member of our team, you will provide administrative support to the department, ensuring seamless day-to-day operations.Key Responsibilities:Provide administrative support to the...
-
Customer Service Representative
2 days ago
Epsom, Surrey, United Kingdom Lloyd Recruitment - Epsom Full timeCustomer Care and Complaints AdvisorWe are seeking a highly organized and detail-oriented individual to join our Relations team as a Customer Care and Complaints Advisor. As a key member of our team, you will provide administrative support to the department, ensuring seamless day-to-day operations.Key Responsibilities:Provide administrative support to the...
-
Customer Relations Administrator
2 weeks ago
Epsom, United Kingdom Lloyd Recruitment Services Ltd Full timeOur client is looking for an individual to join their Relations team, where you will provide administration support to the whole department. Joining a great team, you will also be rewarded with a competitive salary with excellent benefits package (including a 10% bonus, Private Healthcare, excellent pension contribution), and a focus on employee well-being....
-
Customer Service Representative
11 hours ago
Epsom, Surrey, United Kingdom Lloyd Recruitment - Epsom Full time{"h1": "Customer Care and Complaints Advisor Role", "p": "At Lloyd Recruitment - Epsom, we are seeking a skilled Customer Care and Complaints Advisor to join our Relations team. As a key member of our team, you will provide administration support to the department, ensuring seamless customer interactions and efficient complaint resolution. Key...
-
Customer Service Representative
13 hours ago
Epsom, Surrey, United Kingdom Lloyd Recruitment - Epsom Full time{"h1": "Customer Care and Complaints Advisor Role", "p": "At Lloyd Recruitment - Epsom, we are seeking a skilled Customer Care and Complaints Advisor to join our Relations team. As a key member of our team, you will provide administration support to the department, ensuring seamless customer interactions and efficient complaint resolution. Key...
-
Customer Relations Administrator
1 month ago
Epsom, United Kingdom Lloyd Recruitment - Epsom Full timeOur client is looking for an individual to join their Relations team, where you will provide administration support to the whole department. Joining a great team, you will also be rewarded with a competitive salary with excellent benefits package (including a 10% bonus, Private Healthcare, excellent pension contribution), and a focus on employee...
-
Customer Relations Administrator
1 week ago
Epsom, United Kingdom Lloyd Recruitment - Epsom Full timeOur client is looking for an individual to join their Relations team, where you will provide administration support to the whole department.Joining a great team, you will also be rewarded with a competitive salary with excellent benefits package (including a 10% bonus, Private Healthcare, excellent pension contribution), and a focus on employee...
-
Customer Service Coordinator
3 weeks ago
Epsom, Surrey, United Kingdom Lloyd Recruitment Services Ltd Full timeJob Summary:Lloyd Recruitment Services Ltd is seeking a highly organized and detail-oriented Customer Relations Administrator to join their Relations team. As a key member of the team, you will provide administrative support to the department, ensuring seamless day-to-day operations.Key Responsibilities:Provide administrative support to the Relations team,...
-
Relations Team Assistant
3 weeks ago
Epsom, Surrey, United Kingdom Lloyd Recruitment Services Ltd Full timeJob Summary:Lloyd Recruitment Services Ltd is seeking a highly organized and detail-oriented Customer Relations Administrator to join their Relations team. As a key member of the team, you will provide administrative support to the department, ensuring seamless day-to-day operations.Key Responsibilities:Provide administrative support to the Relations team,...
-
Administrative Support Specialist
3 weeks ago
Epsom, Surrey, United Kingdom Lloyd Recruitment Services Ltd Full timeJob Summary:Lloyd Recruitment Services Ltd is seeking a highly organized and detail-oriented Customer Relations Administrator to join their Relations team. As a key member of the team, you will provide administrative support to the department, ensuring seamless day-to-day operations.Key Responsibilities:Provide administrative support to the Relations team,...
-
Customer Relations Specialist
5 days ago
Epsom, Surrey, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full timeJob Title: Customer Relations AdministratorWe are seeking a highly skilled and experienced Customer Relations Administrator to join our team at Toyota Financial Services, KINTO and KINTO JOIN. As a key member of our Customer Services function, you will play a vital role in addressing customer concerns and resolving complaints in a timely and professional...
-
Customer Relations Specialist
5 days ago
Epsom, Surrey, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full timeJob Title: Customer Relations AdministratorWe are seeking a highly skilled and experienced Customer Relations Administrator to join our team at Toyota Financial Services, KINTO and KINTO JOIN. As a key member of our Customer Services function, you will play a vital role in addressing customer concerns and resolving complaints in a timely and professional...
-
Customer Relations Administrator
4 weeks ago
Epsom, United Kingdom Lloyd Recruitment Services Ltd Full timeOur client is looking for an individual to join their Relations team, where you will provide administration support to the whole department.Joining a great team, you will also be rewarded with a competitive salary with excellent benefits package (including a 10% bonus, Private Healthcare, excellent pension contribution), and a focus on employee...
-
Customer Relations Specialist
2 days ago
Epsom, Surrey, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full timeJob Title: Customer Relations AdministratorWe are seeking a highly skilled and experienced Customer Relations Administrator to join our team at Toyota Financial Services, KINTO and KINTO JOIN. As a key member of our Customer Services function, you will play a vital role in addressing customer concerns and resolving complaints in a timely and professional...
-
Customer Relations Specialist
2 days ago
Epsom, Surrey, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full timeJob Title: Customer Relations AdministratorWe are seeking a highly skilled and experienced Customer Relations Administrator to join our team at Toyota Financial Services, KINTO and KINTO JOIN. As a key member of our Customer Services function, you will play a vital role in addressing customer concerns and resolving complaints in a timely and professional...
-
Customer Service Coordinator
7 days ago
Epsom, Surrey, United Kingdom Lloyd Recruitment Services Ltd Full timeLloyd Recruitment Services Ltd is seeking a skilled Customer Relations Administrator to join their Relations team. As a key member of the department, you will provide administrative support to the team, ensuring the smooth operation of daily tasks and activities. Your responsibilities will include: * Providing administrative assistance to the department,...
-
Customer Service Coordinator
7 days ago
Epsom, Surrey, United Kingdom Lloyd Recruitment Services Ltd Full timeLloyd Recruitment Services Ltd is seeking a skilled Customer Relations Administrator to join their Relations team. As a key member of the department, you will provide administrative support to the team, ensuring the smooth operation of daily tasks and activities. Your responsibilities will include: * Providing administrative assistance to the department,...
-
Customer Relations Specialist
1 week ago
Epsom, Surrey, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full timeJob Title: Customer Relations AdministratorWe are seeking a highly skilled and experienced Customer Relations Administrator to join our team at Toyota Financial Services, KINTO and KINTO JOIN. As a key member of our Customer Services function, you will play a vital role in addressing customer concerns and resolving complaints in a timely and professional...
-
Customer Relations Specialist
1 week ago
Epsom, Surrey, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full timeJob Title: Customer Relations AdministratorWe are seeking a highly skilled and experienced Customer Relations Administrator to join our team at Toyota Financial Services, KINTO and KINTO JOIN. As a key member of our Customer Services function, you will play a vital role in addressing customer concerns and resolving complaints in a timely and professional...