Complaints Handler

Kenneth Brian Associates are working with a prestigious client based in the Epsom area, who are seeking a new member of their Customer Relations team.

The company offer a competitive salary and excellent benefits package, along with hybrid working (2 days in the office, 3 from home).

Key responsibilities of the role will include:

- Handling complaints in a timely manner, from initial contact through to resolution
- Keeping customers updated throughout the process
- Liaising closely with operational teams
- Ensure that issues are resolved to prevent repeat complaints
- Ensuring compliance with regulatory requirements
- Keeping accurate records of all complaints

To be considered for this role, you will need:

- Previous complaints handling experience, ideally within a regulated environment
- High level of communication skills, both written and verbal
- Commitment to resolving customer issues to an exemplary standard
- Computer literate with the ability to learn new systems

**Job Types**: Full-time, Permanent

Pay: £28,000.00 per year

**Benefits**:

- Canteen
- Company pension
- Life insurance
- On-site gym
- On-site parking
- Private medical insurance

Schedule:

- Monday to Friday

Work Location: In person