Training Officer

1 week ago

Cheadle, Staffordshire, United Kingdom Freedom Group Action 365 Full time
How does working 4 days for the same salary as 5 sound? No really, there's no catch.

We're a great bunch here at Freedom Services, and we're all about looking after our employees. Which is why we've recently trialled a 4-day working week for all staff.


Freedom services are going through an exciting phase of growth, and we're looking for enthusiastic and motivated people to join our team.

As part of our team you'll also get some amazing benefits.

Does this sound like your kind of place to work? Here's what we'd like from you

About us


We are the Freedom Group and we're passionate about what we do; protecting people, their property, their valued possessions, and the things they love.

We provide a range of services to business partners and customers including insurance underwriting, distributionof insurance products and management of motor claims.

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Our team is based in Cheadle, Cheshire but we've adopted a successful hybrid approach where remote and flexible working is very much at the forefront.

In addition to a competitive salary, we provide a range of great benefits including:

  • 23 days holiday per year rising to 25 days after 2 years' service in addition to bank holiday (prorata)
  • Paid day off for your birthday
  • Enhanced Maternity & Paternity policy (qualifying period)
  • Company sick pay (qualifying period)
  • 4 day working week
  • Company pension contribution
  • Social events throughout the year
  • Company discount scheme
  • Death in service policy
  • Free eyecare vouchers
  • Private healthcare after 6 months service


As an employee of the Freedom Group, you will find a fun working environment and an inclusive culture where everyone feels valued and respected, and we're looking to add some new faces to our growing team.

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Key Duties and Responsibilities

  • Helping line managers, Learning & Development Business Partners and other trainers solve specific training issues, either on a onetoone basis or in groups
  • Deliver training interventions (including inductions) that satisfies all relevant departments in the business.
  • Record training delivered
  • Ensure that all regulatory training requirements are met in the department
  • Evaluate training and development interventions, amending and revising programmes as necessary, to adapt to changes in processes and the work environment
  • To communicate with the relevant department managers/agents to highlight issues that may have a detrimental effect on the quality of service provided or affect the businesses reputation.
  • To undertake other such duties related to the work and appropriate to the post, as directed by the Training Manager
  • To ensure that all legal and regulatory requirements are adhered to including the protection of client data

Qualifications and Education Requirements

  • Educated to at least GCSE level
  • Preferably working towards gaining a training qualification at level 3

Essential Skills

  • Experience of working within the motor vehicle insurance industry
  • Experience of working within Learning & Development from 0 2 years
  • Clear and professional communication and presentation skills (both verbal and written)
  • Experience of working within a contact centre environment
  • Experience of delivering training through in a variety of situations i.e. coaching, buddying, facilitation
  • Good I.T skills and familiar with Powerpoint and Teams
  • Be able to engage and coach individuals on a 121 basis and provide coaching in a manner that will empower the individual to understand the decisionmaking process
  • A good communicator, able to provide constructive written and verbal feedback
  • Can plan and prioritise to consistently achieve targets
  • Flexible and adaptable, able to embrace and champion change at short notice
  • Able to prepare and deliver learning interventions to small and large groups
  • Insurance Based Qualification (Cert CII etc) preferred.

Other Duties:

  • To work positively and inclusively with all colleagues, customers and business partners to promote a workplace that values equality and diversity
  • To adhere to all company policies and procedures as set out in the company handbook
**If you think this sounds like you then please get in touch, we'd love to hear from you

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