Front of House Guest Ambassador

2 weeks ago


Mayfair, Greater London, United Kingdom Croma PROception Full time

Job Purpose


We are seeking a proactive, enthusiastic individual who has an extensive background and knowledge in customer service to provide a 5-Star experience, whilst maintaining a subtle, yet visible, security presence within a newly built prestigious estate development in Mayfair, London.


This role requires an individual with an intuitive understanding of top-tier occupier and visitor experience, an exemplary attitude, the ability to anticipate needs, and a personal drive to deliver an outstanding experience during every interaction.

You should strive to exceed client expectations with a sophisticated, considerate approach.


This is a full-time role, working Monday to Friday 07:30hrs - 18:30hrs We offer a competitive rate of pay and you will be entitled to 28 days of holiday per annum including bank holidays.


At Croma PROception we pride ourselves in offering an exemplary welcome to our clients, combining the three key disciplines of reception, concierge and security.

**Key Responsibilities

  • Deliver a 5star guest experience at all times
  • Provide a professional first impression and deliver beyond client/visitor expectations
  • Proactively ensure all visitors experience the full customer journey
  • Reception duties and Lobby Management of all visitors and guests
  • Be seen as a visible customerfocused professional by being proactive and greeting clients and visitors where possible
  • Anticipate client and visitor requirements when entering the lobby
  • Ensure a high level of engagement at all times with visitors and guests and assist where required with any questions or providing relevant information
  • Actively engage with the lifestyle app, Sesame
  • Visitor/contractor management
  • Lift management and assure that all deliveries and couriers are redirected to the BOH Reception and Loading bay and are not arriving at the Reception
  • Assist the SCC in completing incident reports to a high standard and ensure these are submitted within 2 hours
  • Oversee and manage any emergency evacuations as required
  • Work alongside other service providers to achieve shared client goals through a 'oneteam approach'.
  • Ensure the reception area is kept clean and tidy providing a safe environment for all visitors
  • Maintain a highsecurity awareness at all times
  • Complete a full detailed handover at the end of each shift

Person Specification



  • Professional, highly driven, flexible, enthusiastic, proactive, selfmotivated team player
  • Holds a true passion for high standards and exceeding expectations in customer service delivery
  • Reliable and willing to work weekends and any over time if required
  • Ability to provide an intuitive, 5star, sophisticated guest experience
  • A keen interest and high level of IT/computer skills would bean advantage
  • Previous experience in hospitality or a customer servicefacing role
  • Exemplary interpersonal skills and the ability to interact with people at all levels
  • Immaculate presentation
  • Excellent telephone etiquette
  • Ability to work independently with confidence, using own initiative as required
  • Look for opportunities to enhance client/visitor experience
  • Clear, concise, and confident communication skills which are customer service orientated with a very keen eye for detail
  • Confidence and common sense to access and utilise expert resources when making decisions
  • Maintain and practice a high degree of confidentiality at all times
  • Proficient in using technology, including apps
  • Have an acute sense of security awareness
  • Valid SIA licence is required
  • 5 years of verifiable work history


At PROception, we not only offer a seamless welcome, but we also bring the amalgamation of three key disciplines: Reception, Concierge, and Security.

Training and Development Croma PROception is committed to the principles of Investors in People as a means of ensuring the continued efficiency of the service it provides.

As part of the commitment, each employee has a responsibility to develop the skills, knowledge, and ability required to meet the challenges of their own job and objectives in their development plan.

Equal Opportunities Croma PROception is committed to ensuring equality of opportunity and to the principle that employees should be entitled to work free from intimidation or harassment.

All employees have a responsibility not only for their own behaviour but for the behaviour of others regarding equality of opportunity.

Any act of discrimination must be avoided and any incidents reported accordingly.

The duties of the post may be varied by the deletion of any of the tasks specified or by the addition of associated work.



  • Mayfair, Greater London, United Kingdom Croma PROception Full time

    We are seeking a proactive, enthusiastic individual who has an extensive background and knowledge in customer service to provide a 5-Star experience, whilst maintaining a subtle, yet visible, security presence within a newly built prestigious estate development in Mayfair, London.This role requires an individual with an intuitive understanding of top-tier...


  • Mayfair, Greater London, United Kingdom PROception Full time

    Job PurposeWe are seeking a highly experienced individual who has extensive knowledge in customer service and can provide our 6-Star service delivery whilst maintaining a subtle, yet visible security presence.The role of our guest ambassador is to provide the highest level of client care and personal service to all associates in the client's business, which...

  • Senior Receptionist

    2 weeks ago


    Mayfair, Greater London, United Kingdom Rapport Guest Services Full time

    Job Introduction We are looking for a Senior Receptionist to join our dynamic team at this Mayfair based financial services firm. The client's newly opened HQ is an incredible work space where you will have many opportunities to deliver excellent service to colleagues and clients alike.This is the ideal role for someone who is ready to take the next exciting...


  • Mayfair, Greater London, United Kingdom Cipriani Full time

    We are looking for a Commis Waiter Or Waiter to join the team as part of Cipriani Family Full Time Commis Waiter/ Waitress (around 48 hours a week)You will work 8 shift a week with two days off.All extra shifts will be paid as overtime.Benefit:Private Insurance.Two meals per day are provided.Cash Tips Weekly.Responsibilities: Provide excellent customer...

  • Office Admin

    2 weeks ago


    Mayfair, Greater London, United Kingdom ISE Partners Full time

    Exciting opportunity for an Office Admin to play an essential part in this growing financial public relations firm.This firm is looking for a proactive, driven and eager individual who can tackle this dynamic role.You'll work closely in a small team to support the office. As an individual in this client facing environment, you'll be first point of...


  • Mayfair, Greater London, United Kingdom S&G Recruitment Ltd Full time

    Would you like to work within a luxury building within Mayfair? Are you an experienced Hospitality Assistant that is an all rounder and confident Front of House? We are searching for an individual, that takes pride in their work and doesn't mind answering the phone, greeting guests along with some light cleaning/tidying. This is working within a luxury brand...


  • Mayfair, Greater London, United Kingdom Joss Search Full time

    ReceptionistWest EndPaying up to £40,00012-month FTC:We have an exciting opportunity to join a successful hedge fund on a 12-month Receptionist contract. With about 100 people in their London office, the company has a warm and social culture. The team of assistants are friendly and welcoming, so being people driven is key. Resilience and prioritisation are...

  • In Room Host

    2 weeks ago


    Mayfair, Greater London, United Kingdom ISS Facility Services Full time

    In Room HostLocation: London, MayfairHours of work: 40Contract Type: PermanentLocated in the vibrant heart of Mayfair, London, 46 Park Lane stands as a beacon of premier hospitality, where the safety and satisfaction of our guests are our top priorities.Our commitment to diversity, culture, and community drives us to continuously innovate and elevate the...

  • Night Porter

    2 weeks ago


    Mayfair, Greater London, United Kingdom Claibon Recruitment Full time

    Night Porter (temp to perm)8.45pm to 6.45am 4 on 4 offLondon W1£24k per annum (£10.42 per hour increasing to £11.44 from 1st April on a temp basis)Experienced and immaculately presented Porter required for this exclusive residential block situated in Mayfair. The residents have exceptionally high standards and can be demanding. You need to be on the ball,...


  • Mayfair, Greater London, United Kingdom ISE Partners Full time

    Are you looking to play a vital part in a fast-paced investment firm?This modern mid-sized beautiful investment firm seeks out an outstanding, service-driven, and focused Facilities Coordinator who is keen to work in a highly organisational and fast paced environment.This is a client-focused global firm with offices across Europe who are looking for you to...

  • Hotel Receptionist

    2 weeks ago


    Mayfair, Greater London, United Kingdom James Mitchell Full time

    We are currently looking for a Hotel Receptionist for our Client in Mayfair.Location:Mayfair.Salary:£24,856.00 per AnnualThis is working on Hotel Reception; however, you may also be required to work on the event reception, it would be working on switch board, making reservation, answering calls, taking messages, restaurant bookings enquiries, directly...


  • Mayfair, Greater London, United Kingdom LK Bennett Full time

    JOB ROLEWorking at LK Bennett is more than just a job, by becoming one of our Assistant Managers you will be at the forefront of our luxury business. Our Assistant Managers are responsible for driving their business, supporting and developing highly engaged teams and delivering exceptional customer service, ensuring our customer is at the centre of...

  • Sales Support Advisor

    2 weeks ago


    Mayfair, Greater London, United Kingdom Richemont Full time

    Since our inception in 2002, Watchfinder has established itself as the UK's leading luxury pre-owned watch specialist, boasting a manufacturer certified Service Centre and recent international expansion. Watchfinder's success to date has been down to the skills, hard work, and determination of the brilliant and diverse group of people we have hired across...

  • Sales Support Advisor

    1 month ago


    Mayfair, Greater London, United Kingdom Richemont Full time

    Since our inception in 2002, Watchfinder has established itself as the UK's leading luxury pre-owned watch specialist, boasting a manufacturer certified Service Centre and recent international expansion. Watchfinder's success to date has been down to the skills, hard work, and determination of the brilliant and diverse group of people we have hired across...

  • Sales Support Advisor

    4 weeks ago


    Mayfair, Greater London, United Kingdom Richemont Full time

    Since our inception in 2002, Watchfinder has established itself as the UK's leading luxury pre-owned watch specialist, boasting a manufacturer certified Service Centre and recent international expansion. Watchfinder's success to date has been down to the skills, hard work, and determination of the brilliant and diverse group of people we have hired across...

  • Team Assistant

    2 weeks ago


    Mayfair, Greater London, United Kingdom Katie Bard (Angela Mortimer Plc) Full time

    Slick boutique Mayfair based Hedge Fund with 20 staff and over $4bn under management are currently recruiting an experienced ideally Graduate Team Assistant / Office Coordinator starting in the new year, interviews commencing 19th Dec onwards face to face/viaTeams - superb opportunity for an ambitious, highly professional, proactive individual ideally from a...


  • Mayfair, United Kingdom PROception Full time

    We are seeking a proactive, enthusiastic individual who has an extensive background and knowledge in customer service to provide a 5-Star experience, whilst maintaining a subtle, yet visible, security presence within a newly built prestigious estate development in Mayfair, London. This role requires an individual with an intuitive understanding of top-tier...


  • Mayfair, United Kingdom Croma PROception Full time

    **Job Purpose** We are seeking a proactive, enthusiastic individual who has an extensive background and knowledge in customer service to provide a 5-Star experience, whilst maintaining a subtle, yet visible, security presence within a newly built prestigious estate development in Mayfair, London. This role requires an individual with an intuitive...


  • Mayfair, United Kingdom Croma PROception Full time

    We are seeking a proactive, enthusiastic individual who has an extensive background and knowledge in customer service to provide a 5-Star experience, whilst maintaining a subtle, yet visible, security presence within a newly built prestigious estate development in Mayfair, London. This role requires an individual with an intuitive understanding of top-tier...


  • Mayfair, United Kingdom PROception Full time

    We are seeking a proactive, enthusiastic individual who has an extensive background and knowledge in customer service to provide a 5-Star experience, whilst maintaining a subtle, yet visible, security presence within a newly built prestigious estate development in Mayfair, London. This role requires an individual with an intuitive understanding of top-tier...

  • Front of House

    3 weeks ago


    Mayfair, United Kingdom Joss Search Full time

    **Front of House** **Up to 50k** **Mayfair**: We have just taken on an exciting Front of House role for an investment backed Think Tank. Based in a lovely Mayfair office, there are about 20 people in London, with plans to grow. The culture of the team is close-knit and inclusive, with a great family feel. The role is based on front of house, but as the...


  • Mayfair, United Kingdom Rapport Guest Services Full time

    Job Introduction **We are hiring for a Corporate Receptionist to join our dynamic Rapport team of 5 Ambassadors, based in Mayfair. Our client is an American global investment company with stunning offices. The HQ is an incredible workspace, where you will have many opportunities to deliver excellent service to colleagues and clients alike.** We are looking...


  • Mayfair, United Kingdom PROception Full time

    **Job Purpose** We are seeking a highly experienced individual who has extensive knowledge in customer service and can provide our 6-Star service delivery whilst maintaining a subtle, yet visible security presence. The role of our guest ambassador is to provide the highest level of client care and personal service to all associates in the client's...


  • Mayfair, United Kingdom PROception Full time

    **Job Purpose** We are seeking a highly experienced individual who has extensive knowledge in customer service and can provide our 6-Star service delivery whilst maintaining a subtle, yet visible security presence. The role of our guest ambassador is to provide the highest level of client care and personal service to all associates in the client's...


  • Mayfair, United Kingdom PROception Full time

    **Job Purpose** We are seeking a highly experienced individual who has extensive knowledge in customer service and can provide our 6-Star service delivery whilst maintaining a subtle, yet visible security presence. The role of our guest ambassador is to provide the highest level of client care and personal service to all associates in the client's...


  • Mayfair, United Kingdom Clermont Group Ltd Full time

    Core Responsibilities: - Welcome all Occupiers & Guests to ensure their arrival and departure experience is genuine, friendly and efficient - Deliver memorable Front of House experiences by providing a 5-star level of service - Ensure all calls (internal & external) are answered, transferred/forwarded promptly and professionally; record any messages...

  • Front of House

    3 weeks ago


    Mayfair, United Kingdom Joss Search Full time

    **Front of House / Float EA**: **West End**: **Paying up to £45,000**: We have an exciting opportunity to join a boutique private equity firm as the sole Front of House member of their team. With about 40 people in their London office, the company has a warm and social culture. They are a hardworking and friendly group, with low turnover. **THE ROLE**:...

  • Senior Receptionist

    3 weeks ago


    Mayfair, United Kingdom Rapport Guest Services Full time

    Job Introduction We are looking for a Senior Receptionist to join our dynamic team at this Mayfair based financial services firm. The client's newly opened HQ is an incredible work space where you will have many opportunities to deliver excellent service to colleagues and clients alike. This is the ideal role for someone who is ready to take the next...

  • Temp Receptionist

    2 weeks ago


    Mayfair, United Kingdom Place Recruitment LTD Full time

    Reception/Assistant Role at Investment CompanyTemporary position available at a great Investment company based in the West EndLooking for a person to be the ambassador for the firmSuitable for a reliable Receptionist who enjoys being the first point of contactResponsibilities include meeting and greeting guests, setting up meeting rooms, ensuring Front of...


  • Mayfair, United Kingdom Apex Resourcing Ltd Full time

    Assistant Front Office Manager, pre-opening, Hotel, Mayfair, London, salary up to £30,000 p/a + excellent benefits, fast-track career potential. A brand new luxury Hotel in Mayfair, London require an experienced Assistant Front Office Manager or Assistant Front of House Manager with experience in a similar role. This is a great opportunity for a...

  • Urgent ! Receptionist

    2 weeks ago


    Mayfair, United Kingdom Place Recruitment Full time

    ** This position is starting ASAP** An urgent temp requirement for a super Reception/ Assistant role is being recruited for a great Investment company based in the West End. They are looking for a great person to be the ambassador for the firm. This role will suit a slick, reliable Receptionist who loves being the first point of contact, works well with...


  • Mayfair, United Kingdom Cipriani Full time

    **We are looking for a Commis Waiter Or Waiter to join the team as part of Cipriani Family** - Full Time Commis Waiter/ Waitress (around 48 hours a week) You will work 8 shift a week with two days off. All extra shifts will be paid as overtime. **Benefit**: Private Insurance. Two meals per day are provided. Cash Tips Weekly. **Responsibilities**: -...


  • Mayfair, United Kingdom Cipriani Full time

    **We are looking for a Commis Waiter Or Waiter to join the team as part of Cipriani Family** - Full Time Commis Waiter/ Waitress (around 48 hours a week) You will work 8 shift a week with two days off. All extra shifts will be paid as overtime. **Benefit**: Private Insurance. Two meals per day are provided. Cash Tips Weekly. **Responsibilities**: -...


  • Mayfair, United Kingdom Grosvenor House Suites Full time

    We are looking for a Suite Attendant to join our Housekeeping department at Grosvenor House Suites! As a Suite Attendant you will ensure that all the guest and colleague areas are clean and maintained to a high standard of cleanliness and maintenance, as assigned by the Housekeeping Executive and in accordance with the Company policies and procedures to...

  • Receptionist

    3 weeks ago


    Mayfair, United Kingdom Smyth & Co Full time

    **Receptionist for beautiful Private Member's Club in Mayfair - £32,000 per annum** - **Title**: Receptionist - **Location**: Mayfair, London - **Salary**: £32,0000 per annum - **Hours**:The work schedule is on a rota basis from Monday to Saturday, with flexible hours available. We are seeking a **Receptionist** to join our client’s Front of House team...


  • Mayfair, United Kingdom ISE Partners Full time

    Fantastic opportunity to join an outstanding, stunning, modern Asset Management firm as Office Manager, whilst overlooking beautiful city views. This boutique family-orientated firm welcomes you to join their team. You will be highly organised, proactive, with solid experience in investment working across facilities and reception and in overseeing the smooth...