Front of House Guest Ambassador

6 days ago

Mayfair, United Kingdom Croma PROception Full time

**Job Purpose**

We are seeking a proactive, enthusiastic individual who has an extensive background and knowledge in customer service to provide a 5-Star experience, whilst maintaining a subtle, yet visible, security presence within a newly built prestigious estate development in Mayfair, London.

This role requires an individual with an intuitive understanding of top-tier occupier and visitor experience, an exemplary attitude, the ability to anticipate needs, and a personal drive to deliver an outstanding experience during every interaction. You should strive to exceed client expectations with a sophisticated, considerate approach.

This is a full-time role, working Monday to Friday 07:30hrs - 18:30hrs We offer a competitive rate of pay and you will be entitled to 28 days of holiday per annum including bank holidays.

At Croma PROception we pride ourselves in offering an exemplary welcome to our clients, combining the three key disciplines of reception, concierge and security.

**Key Responsibilities
- Deliver a 5-star guest experience at all times
- Provide a professional first impression and deliver beyond client/visitor expectations
- Proactively ensure all visitors experience the full customer journey
- Reception duties and Lobby Management of all visitors and guests
- Be seen as a visible customer-focused professional by being proactive and greeting clients and visitors where possible
- Anticipate client and visitor requirements when entering the lobby
- Ensure a high level of engagement at all times with visitors and guests and assist where required with any questions or providing relevant information
- Actively engage with the lifestyle app, Sesame
- Visitor/contractor management
- Lift management and assure that all deliveries and couriers are redirected to the BOH Reception and Loading bay and are not arriving at the Reception
- Assist the SCC in completing incident reports to a high standard and ensure these are submitted within 2 hours
- Oversee and manage any emergency evacuations as required
- Work alongside other service providers to achieve shared client goals through a ‘one-team approach’.
- Ensure the reception area is kept clean and tidy providing a safe environment for all visitors
- Maintain a high-security awareness at all times
- Complete a full detailed handover at the end of each shift

**Person Specification**

****
- Professional, highly driven, flexible, enthusiastic, proactive, self-motivated team player
- Holds a true passion for high standards and exceeding expectations in customer service delivery
- Reliable and willing to work weekends and any over time if required
- Ability to provide an intuitive, 5-star, sophisticated guest experience
- A keen interest and high level of IT/computer skills would bean advantage
- Previous experience in hospitality or a customer service-facing role
- Exemplary interpersonal skills and the ability to interact with people at all levels
- Immaculate presentation
- Excellent telephone etiquette
- Ability to work independently with confidence, using own initiative as required
- Look for opportunities to enhance client/visitor experience
- Clear, concise, and confident communication skills which are customer service orientated with a very keen eye for detail
- Confidence and common sense to access and utilise expert resources when making decisions
- Maintain and practice a high degree of confidentiality at all times
- Proficient in using technology, including apps
- Have an acute sense of security awareness
- Valid SIA licence is required
- 5 years of verifiable work history

At PROception, we not only offer a seamless welcome, but we also bring the amalgamation of three key disciplines: Reception, Concierge, and Security. Training and Development Croma PROception is committed to the principles of Investors in People as a means of ensuring the continued efficiency of the service it provides. As part of the commitment, each employee has a responsibility to develop the skills, knowledge, and ability required to meet the challenges of their own job and objectives in their development plan. Equal Opportunities Croma PROception is committed to ensuring equality of opportunity and to the principle that employees should be entitled to work free from intimidation or harassment. All employees have a responsibility not only for their own behaviour but for the behaviour of others regarding equality of opportunity. Any act of discrimination must be avoided and any incidents reported accordingly. The duties of the post may be varied by the deletion of any of the tasks specified or by the addition of associated work.

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