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Help & Support Advisor

4 months ago

Ormskirk, Lancashire, United Kingdom Edge Hill University Full time

Help & Support Advisor:

Library & Learning Services:

Location:

  • Ormskirk
    Salary:
- £22,197 to £23,662 per annum, 2 shift patterns available
  • Permanent
    Post Type:
  • Full Time
    Closing Date:
  • Thursday 10 August 2023
    Interview Date:
  • Wednesday 23 August 2023
    Reference:
  • EHA
    Number of Positions:
  • 2
    _We're here to create and harness knowledge, to deliver opportunity for everyone._

About the Role


This is an exciting opportunity for two Help & Support Advisers to join our high performing Library & Learning Services department and contribute to our welcoming, knowledgeable, and professional service for students, staff, and University customers.


As a first point of contact, your approachable and friendly manner, coupled with outstanding listening skills will enable you to unpick, resolve and triage enquiries across a myriad of enquiry types from traditional library support and IT assistance, to aiding customers to find answers/assistance with wellbeing and money advice support needs.

These roles involve some evening shift work, please see job description for more details.

About You

As Help & Support Adviser you will:

  • have experience of providing customer and solution-focussed support
- have excellent customer service and communication skills with an ability to build rapport and relationships with individuals and services.
- be self-motivated and able to prioritise workload using your initiative
- have good working knowledge of Microsoft Office software with the ability to troubleshoot, support and educate end users in IT and key systems

Rewards & Benefits

  • A minimum of 35 annual leave per annum (inclusive of bank holiday and University closure days)
  • Discounted membership to our onsite stateoftheart sport and leisure facilities
  • Staff benefits scheme, which provides you with discounts across the high street, supermarket shopping, cinema tickets, dining out and more.
  • A wide range of development programmes to enhance your career.
  • Beautiful awardwinning oncampus working environment.
  • Automatic enrolment into the Local Government Pension Scheme with our employer contribution of 17.8%
Click to view our rewards and benefits package.

About Us
At Edge Hill University we believe in the life changing opportunities knowledge can create. Since 1885, we've been creating access to knowledge for those who may not have had the opportunity to before.


Today, the effect we have has a far-reaching impact, not just for those who come to study here but for those who work, invest in, and live in our local communities too.

So, if you've ever wondered if one person can make a difference, simply speak to our alumni, students, and award-winning staff.

Because for us education isn't about how much you take in. It's about what you take out into the world.


Inspiring minds and changing futures since 1885,
Edge Hill University is "A great success storyan institution that improves and impresses year after year" - Times Higher Education.