PCN Digital and Transformation Lead

Job summary

Weare looking to recruit Digital and Transformation Lead to drive a new visionand help develop and transform new and existing services across the PCN.

Therole forms an integral part of the leadership team working alongside the PCN ClinicalDirector, Board and Senior Management Team to deliver the PCN strategy,identifying and implementing service transformation and innovation. The Digitaland Transformation Lead will be responsible for managing agreed projects with afocus on developing strong relationships and partnerships across the healthcaresystem.

As an established single practice PCN with apatient population of We already have a high functioning leadership teamoverseeing all practice activity and business. This means the post holder willnot have to negotiate difficult barriers between member practices to affectchange across our 6 sites.

Therole has an outward focus and will support the PCNs resilience by activelyseeking development opportunities. Thisis a exciting role and would suit someone with enthusiasm and drive and apassion for improving outcomes for patients.

Main duties of the job

The role of the PCN Digitaland Transformation Lead is to support increased access to care for patients across our large fullymerged PCN. You will lead the adoption and/or optimisation of newtechnology and other initiatives to improve the care offer and enabling PCNstaff to work more effectively to support the sustainability of generalpractice services.

You willsupport the Clinical Director and engage with a wide range of stakeholders, utilisingpopulation health data to transform primary care services and collaborativeapproaches to service development and delivery.Developing strong partnerships and actively supporting integrated neighbourhoodways of working.

You will be working on the implementation ofidentified projects, as agreed by the Clinical Director and Board, supportingthe delivery of the NHS Long Term Plan and Network Contract Des and deliveringlocal objectives and priorities.

The role will require good analytical skillsand numeracy, knowledge of the NHS and Primary Care.

About us

Beacon Medical Group Practice isa single practice, Primary Care Network (PCN), providing care to 43,000patients across Plympton and the South Hams. We are a team of Partners,Salaried GPs, Paramedics, Clinical Pharmacists, Pharmacy Technicians, ,Practice and specialist Nurses, HCAs, Phlebotomists, First Contact Physios,Social Prescribers, Advanced Clinical Practitioners, Clinical Practitioners andAdministrative support staff. Our mission is to give all our patients the rightcare, at the right time, in the right place. We are a forward thinkingpartnership always looking for opportunities to improve services for ourpatients. We have a good reputation for delivering good healthcare, leading atscale and innovating primary care services. This is a really excitingtime to be joining us as we diversify our teams, our partnership and services.

If you join our team; you willreceive support, opportunities to grow in your role, training, and work withcolleagues who care about you.

Job description

Job responsibilities

KeyResponsibilities:

The PCNDigital and Transformation Lead will play a pivotal role in the development andcontinued evolution of Beacon Medical Group to support the delivery of high-qualityprimary care services. Working with theclinical and operational teams to identify opportunities to make positivetransformation, and provide the inspiration, resource, and tools to executechanges in a collaborative way.

MainResponsibilities:

To support the clinical director and Board inthe delivery of the PCN Contract DES.

To provide leadership and support for anagreed portfolio of improvement and service transformation projects

Support the PCN Clinical Director and Board withthe writing of business and development plans

Act as a point of expertise, translatenational and local policy into meaningful changes, and will support the PCN toachieve improved outcomes for the local population.

Support the Clinical Director and Board, toensure all relevant national strategies, policies, targets and frameworks arefully implemented

Lead on transformation and innovation ofservices and digital projects across the PCN

Improve adoption and optimisation of newtechnology to enhance patient access and experience and increase PCNproductivity

Attend cross organisation meetings as required Collaborative Board, Local Care Partnership

Deliver projects to support the PCN andimprovements to health outcomes for the patient population

Write and submit project reports for the Boardas required, showing progress against milestones, status, issues and risks

Oversee the roll out and delivery of newservices, working alongside the Head of Operations and Operations Managers

Be a champion for best practices, learningfrom experience and from others, supporting the spread of innovation within thePCN

Develop programmeand project management tools, reports and templates, that are transferablebetween projects, and can be used for the whole project lifetime, from designto delivery.

Manage delegatedbudget in line with organisational procedures

To beresponsible for your own continuing self-development, undertaking training asappropriate.

Toundertake other duties appropriate to the grading of the post as required.

Must beable to work flexible hours.

Transformation:

Develop plans for projects identified by thePCN board, utilising the support of the PCN Business Analyst and OperationsManagers and support the implementation of the projects

Work with the PCNBusiness Analyst and Operations Manager to ensure the PCN has a full suite ofdata that can be interpreted and utilised for improvement, and driving forwardthe PCNs strategy to support population health management

Build relationships and facilitatecollaboration between practices and the wider system to support the delivery ofcare to patients

Engage with the ICB Primary Care and Digital teams to ensure localtransformation plans and activity are aligned to the ICB priorities improving access, PCN Development.

Provide feedback to the management team on progress of currentinitiatives, capacity for change, and issues so that plans can be adapted inresponse

Support a programme of audits and surveys thatsupport, and evidence measures of improvement

Understanding the PCN finances, in liaisonwith Director of Finance and monitoring PCN Des and other PCN income streams

Undertake full evaluation cycle of newservices and service improvement

Digital:

Have management oversight of theupkeep of our website to ensure key messages are shared and patient access andnavigation of the website is well planned (supported by our Patient Liaisonand Communications Lead).

Improve adoption and optimisation of new technologyto enhance patient access and experience and increase PCN productivity

Review and improve the PCNs digital maturityby ensuring we are using safe up to date systems that will improve ourproductivity and access for patient care

Support increased access to care for patients, by supporting theadoption and of new technology and other initiatives to improve the care offerand enabling practice staff to work more effectively to support thesustainability of general practice services

Training:

Work collaboratively as a key member of thePCN team, help develop and promote a positive working culture encouraging staffparticipation and involvement in developing their own contribution towards thesuccess of the organisation

Offer support and training if required toleads, managers and clinicians to help support their workload

Communication:

Buildrelationships and facilitate collaboration between PCNs, practices and thewider system to support delivery of care to patients, maintaining credibilitywith key contacts and system colleagues

Represent the network at meetings, in thecommunity as required.

Translate and present information into clearand appropriate formats, such as written documents and presentations to ensureunderstanding across a range of audiences

Be responsible for sharing information andbest practice and persuading and influencing change in services with cliniciansand a range of other stakeholders.

The information which the post holder will berequired to communicate will be of a highly complex, sensitive, and potentiallycontentious nature. The post holder will need to use persuasive andmotivational skills to achieve improvements in services where there isresistance to change.

Management:

Supportworkforce development planning in relation to new services, serviceimprovements and service redesign

Work withclinical leads on the management and development of clinical ARRS staffincluding: Workforce development including the review of population healthneeds and skill mix assessments to identify future workforce needs, supporttraining framework developments in line with the PCN contract Des

Personal/ProfessionalDevelopment:

Thepostholder will participate in any training programme implemented by thepractice as part of this employment, such training to include:

Participation in an annual individualperformance review, including taking responsibility for maintaining a record ofown personal and/or professional development.

Taking responsibility for own development,learning and performance and demonstrating skills and activities to others whoare undertaking similar work.

Quality:

The postholder will strive to maintain qualitywithin the practice, and will:

Alert other team members to issues of qualityand risk.

Assess own performance and take accountabilityfor own actions, either directly or under supervision.

Contribute to the effectiveness of the team byreflecting on own and team activities and making suggestions on ways to improveand enhance the teams performance.

Work effectively with individuals in otheragencies to meet patients needs.

Effectively manage own time, workload andresources.

Health and Safety:

Ensure allmembers of staff comply with the Groups health and safety policy

Carry out riskassessments to comply with current Health and Safety legislation

Ensure any healthand safety concerns are reported

To beaware of and adhere to applicable practice rules, regulations, legislation andprocedures, national legislation (Health and Safety, COSHH, Data Protection).

Equality and Diversity:

The post-holderwill support the equality, diversity and rights of patients, carers andcolleagues

Act in a way thatrecognises the importance of peoples rights, interpreting them in a way thatis consistent with group processes and policies and current legislation

Respecting theprivacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in amanner that is welcoming, non-judgemental and respects the individualscircumstances, feelings, priorities and rights

The details contained in this job descriptionare not exhaustive and may change as the post develops.

Governance:

Ensure that the PCN board and Clinicaldirector adhere to the governance structure as set out in the network agreement

Contribute to the development and maintenanceof sound governance and risk management

Maintain accurate documentation in relation tofinances, standard operating procedures, contracts, contacts and decisionmaking

Identify and record risks and issues,developing contingency plans with service and contract leads

Responsible forthe delivery of robust information systems in relation to project documentation(dashboards, highlight reports, risks and issues logs).

Identify and record risks and issues,developing contingency plans with service and contract leads

Ensure the PCN is compliant with health andsafety policies and procedures to reflect current best practice

Ensure that the PCN board and Clinicaldirector adhere to the governance structure as set out in the network agreement

Confidentiality:

Tomaintain confidentiality of information acquired in the course of undertakingduties for the practice.

The detailscontained in this job description are not exhaustive and may change as the postdevelops. The Job Description and responsibilities outlined are anindication of the role but could be subject to change as the impact of primarycare network commissioning evolves.

Person Specification

Other

Essential

This post will involve working across the practice sites; the post holder must hold a full driving licence

Experience

Essential

Experience of managing projects and delivering them within agreed timescales and budgets. Previous experience of managing budgets for programmes of work, including budget setting and monitoring. Experience of interpreting national policy and implementing this through programmes of work Good understanding of current healthcare policy relating to primary care and integrated care Good understanding of the Digital agenda within the NHS Experience of collaborating across multiple organisations and stakeholders

Desirable

Experience of SystmOne software Experience of delivering healthcare analytics

Qualifications

Essential

Educated to degree level or equivalent professional experience Project Management Qualification or a minimum of two experience in a similar role

Skills

Essential

Ability to implement and manage change effectively Exceptional communication skills, both written and verbal Evidence of report writing skills, service planning, presentation skills The ability to manage a potentially stressful environment involving multiple and potentially conflicting vested interests Excellent active listening skills Ability to clearly articulate messages to a variety of audiences Ability to influence others Analytically minded, with strong problem-solving skills Must be a team player and able to work collaboratively with and through other Adaptability, flexibility, and ability to cope with uncertainty and change Ability to deliver a vision and a willingness and drive to adapt to NHS targets Demonstrate personal accountability, emotional resilience and work well under pressure Excellent interpersonal, influencing and negotiation skills, with the ability to constructively challenge the view of clinicians and managers.

Group Values

Essential

The candidate must demonstrate an understanding of our values.

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